Technical Product Manager – Online Content Services

GlobalRelay; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company in enterprise information archiving seeks a Technical Product Manager for Online Content Services in London. This role involves managing public-facing websites and the content management system, emphasizing user-centric design and cross-functional collaboration. Ideal candidates will have strong communication skills and experience in Agile methodologies, alongside a passion for technology.

Benefits

Competitive compensation

Flexible work arrangements

Career development opportunities

Qualifications

• Strong requirement management skills including analysis and documentation.
• Experience with Agile/Scrum development methodologies.
• Flexible and practical problem solver.

Responsibilities

• Lead complex initiatives from roadmap to delivery.
• Communicate technical concepts to development teams and stakeholders.
• Create and prioritize product roadmaps.

Skills

Requirement management

Effective communication

Problem solving

Agile methodologies

Education

Experience as a Technical Product Manager

Tools

Content management systems

WordPress

Job description

Technical Product Manager – Online Content Services

London, England, United Kingdom

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

We are seeking a highly skilled and motivated Technical Product Manager (TPM) to join our Online Content Services product line. I n this role, you will run a team responsible for the development and management of our public-facing websites and the CMS platform that supports them.

As a TPM, you will provide leadership and prioritisation for the development team, drive coordination between cross-functional teams for feature delivery, and manage stakeholder relationships. Your goal is to deliver high-quality, user-friendly content and website functionality, and ensure the CMS platform is effective, scalable, and supports the ongoing needs of our content management team s.

This is a key position for anyone with a passion for both technology and user-centric design, with the opportunity to influence a broad range of stakeholders and contribute to the success of our online presence.

Your responsibilities :

• Lead complex initiatives from roadmap to delivery withsupport & guidance from Group Product Manager
• Communicate technical and non-technical concepts to your development team, business stakeholders, and C-level executives
• Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line
• Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
• Use metrics to determine the success and efficiency of the team against well-defined objectives
• Regularly assists in the hiring process, and mentoring/coaching of others as needed
• Identify and coordinate cross-component dependencies throughout the development process
• Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule
• Take a leadership role in agile ceremonies, and other team meetings with your Agile team(s)
• Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards
• Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
• Serve as primary product expert (functional, not technical) for the components for which you are responsible

About you:

• Strong requirement management skills (discovery, analysis, use case modelling, workflow, documentation, etc.).
• Ability to communicate effectively with technical teams, business stakeholders, and C-level executives
• Flexible and practical problem solver, able to work effectively in a growing organization
• Experience as a Technical Product Manager or product owner
• Experience working with content management systems, especially WordPress, preferred
• Experience with Agile/Scrum/Kanban development methodologies

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2 nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at [phone]. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at [e-mail] .
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to [e-mail] .