Technical Product Lead - Hospitality Tech & Delivery

Whitbread PLC; Dunstable; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Pension 10% matched

Discounts

Annual bonus 20%

Job summary

Whitbread PLC is seeking a Technical Product Lead (F&B) to shape and deliver technology products that support hotel and restaurant operations. You'll own and prioritise the backlog for a defined Hotels & Restaurants portfolio, translating roadmaps into epics, features, and user stories while guiding delivery across multiple cycles.

You will collaborate with Engineering, QA, Release, Service and Operations teams to ensure successful outcomes and adoption.

Qualifications

• Experience as a Product Lead/Owner/Delivery Lead or similar technology delivery role.
• Strong backlog management and translating outcomes into delivery requirements.
• Comfort working with technical, operational and business stakeholders in complex environments.
• Excellent prioritisation, communication and problem-solving skills.
• Ability to balance customer value, operations impact, risk and costs.
• Experience in hospitality, retail, travel or multi-site customer-facing organisations is advantageous.

Responsibilities

• Own and prioritise the backlog for a defined Hotels & Restaurants technology portfolio, translating roadmaps into epics, features, user stories and acceptance criteria.
• Lead product refinement, planning, acceptance and review activities, while managing priorities, dependencies, risks and trade-offs across multiple products and delivery cycles.
• Collaborate with Engineering, QA, Release, Service, Operations, Delivery and Business Change teams to ensure new capabilities are designed, delivered and adopted; ensure service readiness, security and BAU transition.
• Monitor product performance, usage and value post-release; identify opportunities for continuous improvement; support suppliers and technology partners to deliver priorities and meet business outcomes.

Skills

Product Lead experience

Backlog management

Stakeholder collaboration

Prioritisation & communication

Delivery planning

Hospitality/retail familiarity

Job description

Whitbread PLC is seeking a Technical Product Lead (F&B) to shape and deliver technology products that support hotel and restaurant operations. You'll own and prioritise the backlog for a defined Hotels & Restaurants portfolio, translating roadmaps into epics, features, and user stories while guiding delivery across multiple cycles.

You will collaborate with Engineering, QA, Release, Service and Operations teams to ensure successful outcomes and adoption.