Hotels and Restaurants - Technical Product Lead

Whitbread PLC; Dunstable; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Pension 10% matched

Discounts

Annual bonus 20%

Job summary

Whitbread PLC is seeking a Technical Product Lead (F&B) to shape and deliver technology products that support hotel and restaurant operations. You'll own and prioritise the backlog for a defined Hotels & Restaurants portfolio, translating roadmaps into epics, features, and user stories while guiding delivery across multiple cycles.

You will collaborate with Engineering, QA, Release, Service and Operations teams to ensure successful outcomes and adoption.

Qualifications

• Experience as a Product Lead/Owner/Delivery Lead or similar technology delivery role.
• Strong backlog management and translating outcomes into delivery requirements.
• Comfort working with technical, operational and business stakeholders in complex environments.
• Excellent prioritisation, communication and problem-solving skills.
• Ability to balance customer value, operations impact, risk and costs.
• Experience in hospitality, retail, travel or multi-site customer-facing organisations is advantageous.

Responsibilities

• Own and prioritise the backlog for a defined Hotels & Restaurants technology portfolio, translating roadmaps into epics, features, user stories and acceptance criteria.
• Lead product refinement, planning, acceptance and review activities, while managing priorities, dependencies, risks and trade-offs across multiple products and delivery cycles.
• Collaborate with Engineering, QA, Release, Service, Operations, Delivery and Business Change teams to ensure new capabilities are designed, delivered and adopted; ensure service readiness, security and BAU transition.
• Monitor product performance, usage and value post-release; identify opportunities for continuous improvement; support suppliers and technology partners to deliver priorities and meet business outcomes.

Skills

Product Lead experience

Backlog management

Stakeholder collaboration

Prioritisation & communication

Delivery planning

Hospitality/retail familiarity

Job description

We’re looking for a Technical Product Lead to help shape and deliver technology products that support our hotel and restaurant operations.

Working closely with the Technical Product Manager, you’ll turn product strategy and business priorities into a clear roadmap, prioritised backlog and actionable delivery plan. Acting as the day-to-day product owner, you’ll ensure new capabilities are successfully designed, delivered, adopted and continuously improved

Role: Technical Product Lead (F&B)

Contract Type: Full time, Permanent

Location: Whitbread Court, Dunstable

Level: 4

Why You’ll Love It Here

• Healthcare: Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
• Annual Incentive of up to 20% Bonus

Check out all our benefits here:https://www.whitbreadcareers.com/about-us/benefits/

What you’ll be doing:

You’ll own and prioritise the backlog for a defined portfolio of Hotels & Restaurants technology products, translating roadmap objectives into clear epics, features, user stories and acceptance criteria. You’ll lead product refinement, planning, acceptance and review activities, while managing priorities, dependencies, risks and trade-offs across multiple products and delivery cycles.

Working closely with Engineering, QA, Release, Service, Operations, Delivery and Business Change teams, you’ll ensure new capabilities are successfully designed, delivered and adopted. You’ll also make sure service readiness, security, resilience and the transition into BAU are considered throughout delivery.

Following release, you’ll monitor product performance, usage, adoption and value, identifying opportunities for continuous improvement. You’ll also support suppliers and technology partners to deliver against agreed priorities, quality standards and business outcomes.

What you’ll need:

• Experience as a Product Lead, Product Owner, Business Analyst, Delivery Lead or in a similar technology delivery role.
• Strong experience managing product backlogs and translating business outcomes into clear delivery requirements.
• Confidence working with technical, operational and business stakeholders in a complex environment.
• Excellent prioritisation, communication and problem-solving skills.
• The ability to balance customer value, operational impact, risk, cost and delivery capacity.
• Experience in hospitality, retail, travel or another multi-site, customer-facing organisation would be advantageous.

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future