Technical Operations Manager

Intec Select; Uxbridge; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Leadership opportunity

Exposure to connected vehicle tech

Collaborative team culture

Job summary

Intec Select is seeking a Technical Operations Manager in the UK to lead Technical Support and Field Service teams, delivering exceptional service and operational excellence. This hybrid role is based in Uxbridge, offering a dynamic environment in a fast-paced technology setting.

You will drive performance, coordinate with OEMs and partners, and guide continuous improvement across installations, diagnostics and governance. A strong leadership and vehicle tech background is essential.

Qualifications

• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management.
• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration.
• Experience managing technical teams and third-party service providers.
• A data-driven approach to problem solving and continuous improvement.
• Excellent stakeholder management and communication skills.
• Full UK driving licence.

Responsibilities

• Leading and developing Technical Support and Field Service teams
• Acting as the senior technical escalation point for complex customer and operational issues
• Driving SLA performance, service quality and customer satisfaction
• Managing installation quality, audits, and technical standards
• Working with OEMs, dealer groups and third-party installation partners
• Monitoring device performance and operational KPIs to improve reliability and service delivery
• Implementing process improvements and driving operational excellence
• Supporting compliance, certification activities and technical governance

Skills

Leadership

Telematics

Vehicle integration

Stakeholder management

Data-driven problem solving

Communication

UK driving licence

Job description

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT

We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service.

This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.

What you'll be doing

• Leading and developing Technical Support and Field Service teams
• Acting as the senior technical escalation point for complex customer and operational issues
• Driving SLA performance, service quality and customer satisfaction
• Managing installation quality, audits, and technical standards
• Working with OEMs, dealer groups and third-party installation partners
• Monitoring device performance and operational KPIs to improve reliability and service delivery
• Implementing process improvements and driving operational excellence
• Supporting compliance, certification activities and technical governance

What we're looking for

• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management
• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration
• Experience managing technical teams and third-party service providers
• A data-driven approach to problem solving and continuous improvement
• Excellent stakeholder management and communication skills
• Full UK driving licence

Why apply?

• Hybrid working environment
• Opportunity to lead and shape a critical technical function
• Exposure to innovative connected vehicle technologies
• Collaborative and supportive team culture

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT