Technical Operations Manager

N G Bailey; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Operations Manager to lead technical service delivery at a prestigious London location. This pivotal role involves ensuring operational excellence, compliance with safety standards, and fostering a high-performance culture among the engineering team. The successful candidate will collaborate closely with clients to enhance workplace environments and drive innovation in service delivery. With a focus on leadership and client relationships, this position offers the opportunity to make a significant impact within a globally recognized organization committed to sustainability and excellence.

Benefits

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contribution

Private Medical Insurance

Life Assurance

Salary sacrifice car scheme

Free Employee Assistance Program

Flexible benefits (Dental Insurance, Gym Membership)

Personal Wellbeing and Volunteer Days

Qualifications

• Strong technical and managerial experience in a customer-focused environment.
• Proven experience leading engineering teams and hard FM contracts.

Responsibilities

• Lead and manage technical services and infrastructure on-site.
• Ensure compliance with all relevant legislation and standards.
• Coach and develop the engineering team for high performance.

Skills

Technical Management

Facilities Services

Client Relationship Management

Leadership

Compliance and Safety Standards

Job description

Technical Operations Manager
Location: London
Contract Type: Permanent, Full-Time
Package: Competitive Salary + Private Healthcare + Flexible Benefits

Be Part of Something Iconic

We're offering an exceptional opportunity to take on a senior technical leadership role at one of London’s most prestigious commercial destinations. You’ll be working on behalf of a globally recognised, industry-defining technology brand whose products and innovations are used by millions every day.

As Technical Operations Manager, you’ll play a key role in supporting this organisation's UK headquarters — helping to deliver a premium workplace experience that reflects their global brand standards, values, and expectations.

The Role

In this high-profile position, you will take full accountability for the technical service delivery across the contract, ensuring compliance, safety, and operational excellence. You’ll work closely with the client to continuously enhance the workplace environment, support their sustainability and innovation goals, and lead a team of engineers with confidence and clarity.

You’ll act as the primary technical lead on-site — offering both strategic oversight and hands-on support to ensure smooth operations in a fast-paced, forward-thinking environment.

Some of the key responsibilities include:

• Lead and manage the delivery of all technical services, systems, and infrastructure on-site.
• Ensure full compliance with all current and emerging legislation — including Building Regulations, CDM, Health & Safety, and environmental standards.
• Provide hands-on technical assistance and guidance to the engineering team when required.
• Build and maintain a trusted partnership with the client, focusing on service quality, communication, and continuous improvement.
• Coach, mentor, and develop your team to ensure a culture of high performance and accountability.
• Identify and implement opportunities for innovation, efficiency, and enhanced service delivery.

What We’re Looking For

• Strong technical and managerial experience within facilities services, ideally in a customer-focused, high-profile environment.
• Demonstrated experience leading hard FM contracts and engineering teams.
• A solutions-driven mindset with excellent communication and client relationship skills.
• Confident leadership with the ability to develop and inspire high-performing teams.
• Commercial awareness and analytical capability to support sound decision-making and service optimisation.

We are always evolving our benefits to attract and retain great people. Some of our offerings include:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 Employee Assistance Program for mental health and well-being support (including counselling and legal advice)
• Flexible benefits such as Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax-Free Bikes.

Next Steps:

We are committed to building an inclusive culture where everyone is treated fairly and with respect. We will outline the recruitment process in advance and accommodate any needs you may have to participate fully.

About Us:

Founded in 1921, we are one of the UK's leading independent engineering and services companies, with a turnover of £500m and 3,000 employees. Our focus on training and development helps us cultivate great talent. We operate across various sectors within the building and infrastructure industry, leveraging innovative solutions and the latest technologies to deliver groundbreaking projects.

We value progression and will support your career development through clear pathways, regular reviews, training, and ongoing support to help you excel.