Technical Operations Manager

Sodexo; Ashford; On-site; GBP 38,000 - 45,000; Full time

Job summary

Sodexo is seeking a Technical Operations Manager for HMP Bronzefield. This role encompasses overseeing IT operations, enhancing service delivery, and ensuring team development. The ideal candidate possesses strong customer service skills, technical certification, and experience in protected information environments. Join Sodexo to be part of a meaningful organization that values diversity and inclusion.

Benefits

Retirement plan

Discounts at over 1,900 brands

Gym discounts

24/7 employee assistance program

Qualifications

• ITIL Foundation certification or higher required.
• Experience with protected information environments essential.
• Basic knowledge of WAN and LAN expected.

Responsibilities

• Manage site incidents and ensure timely resolution.
• Support all ICT systems including CCTV and alarm systems.
• Monitor incidents and suggest system improvements.

Skills

Customer-facing skills

Fault-finding skills

Networking knowledge

Understanding of GDPR

Education

ITIL Foundation certification

Tools

Microsoft qualifications

Job description

We are now seeking a Technical Operations Manager to join our team at HMP Bronzefield. This role involves developing and proposing changes to enhance service delivery to customers of the SJS, Education, and Healthcare networks. As the Technical Services Manager, you will oversee the local IT team, supporting customers with Information, Communication, and Security Systems, and managing day-to-day operations.

For more information on Sodexo Careers, please visit Sodexo Careers.

Main Responsibilities

• Manage all site incidents, ensuring they are resolved or escalated appropriately.
• Ensure team members have solid development plans and that these are realized.
• Complete team member EPA's and PDR's on time and to quality standards.
• Manage relevant projects within agreed timescales and budgets.
• Support all ICT systems on site, including SJS, education and healthcare networks, CCTV, Cell Call, alarm systems, and telephones.
• Gather and maintain information required for certifications such as ISO27001 and MOJ accreditation.
• Assist in solving business problems by providing detailed advice and guidance to customers, demonstrating ingenuity in complex situations.
• Monitor incidents and resolution speeds, proactively recommending system improvements.

See attached job description for further details on role requirements.

The Ideal Candidate

Essential

• ITIL Foundation certification or higher.
• Excellent customer-facing skills and support passion.
• Logical and analytical fault-finding skills.
• Experience working with protected information environments.
• Microsoft qualifications are advantageous.
• Basic networking knowledge, including WAN and LAN.
• Understanding of information assurance and data protection legislation such as GDPR.

Desirable

• PRINCE2 or other project management qualifications.
• Microsoft certifications.
• SC clearance or ability to obtain it.

Package Details

Salary up to £45,000 per annum, depending on experience.

Working hours: 37.5 hours per week (Monday to Friday).

Working with Sodexo offers more than a job; it's an opportunity to be part of something greater. We value you for who you are, enable you to act with purpose, and support your growth. Benefits include a retirement plan, discounts at over 1,900 brands, gym discounts, and a 24/7 employee assistance program. For more details, see attached.

Note: All offers are subject to security clearance checks.

Join Us

Ready to be part of something greater? Apply today!

About Sodexo

Our purpose is to create a better everyday for everyone. Operating in 55 countries, we serve over 100 million consumers daily, providing On-Site Food, FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to diversity, inclusion, and equal opportunities. We welcome applications from underrepresented backgrounds. As a Disability Confident Leader, we strive to change attitudes towards disability and ensure disabled candidates have opportunities to succeed. We run a Disability Confident interview scheme for eligible candidates.