Technical Operations Lead - M&E & Field Services

ECG Facilities Services; Warrington; On-site; GBP 65,000 - 75,000; Full time

Job summary

ECG Facilities Services is seeking a Technical Manager for our Warrington office. You will oversee the Labour Department Helpdesk, plan engineering resources, and allocate engineers to ensure contractual service levels.

The role requires strong hands‑on engineering knowledge and leadership experience. You will monitor progress, maintain Corrigo records, support recruitment and training, and liaise with customers to optimise resource utilisation.

Qualifications

• Recognised technical apprenticeship in engineering (Electrical/Mechanical/HVAC/Building Services or similar).
• Strong hands-on engineering experience with technical know-how.
• Experience supervising or managing engineering teams and apprentices.

Responsibilities

• Manage daily operation of Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works ensuring service levels are met.
• Monitor progress, maintenance schedules and fixed-price works for timely completion.
• Maintain records in Corrigo, including job updates and management reports.
• Provide technical support to engineers and assist with tablet and system issues.
• Manage engineer availability, holidays, overtime, on-call rotas, sickness and timesheets.
• Support recruitment, inductions, training, appraisals and staff development.
• Liaise with customers and internal departments to optimise communication and resources.
• Produce operational and performance reports, including KPI reporting.
• Drive continuous improvement of processes, systems and procedures; ensure health and safety compliance.

Skills

Labour management

Resource planning

Team leadership

Engineering knowledge

Communication

Education

Recognised technical apprenticeship in engineering

Tools

Corrigo system

Tablet troubleshooting

Job description

ECG Facilities Services is seeking a Technical Manager for our Warrington office. You will oversee the Labour Department Helpdesk, plan engineering resources, and allocate engineers to ensure contractual service levels.

The role requires strong hands‑on engineering knowledge and leadership experience. You will monitor progress, maintain Corrigo records, support recruitment and training, and liaise with customers to optimise resource utilisation.