Technical Motor Claims Lead

Ips Group; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonus scheme

Strong benefits package

Job summary

Ips Group in Manchester City Centre (Hybrid) are seeking a Senior Technical Motor Claims Leader to shape strategy and drive performance across complex motor claims. You will act as technical lead across the full lifecycle from FNOL to settlement, oversee high-value cases, and mentor the claims team while steering ongoing transformation to stronger in-house capability.

The role combines hands-on claims leadership with strategic change, offering a competitive package, bonus potential, and a path

Qualifications

• Lead complex motor claims across FNOL to settlement.
• Drive claims strategy, indemnity, and reserving decisions.
• Mentor team and support transformation to in-house capability.

Responsibilities

• Act as technical lead for complex motor claims including large loss
• Provide end-to-end oversight from FNOL to settlement
• Support high-value cases in credit hire and personal injury
• Drive technical standards and consistency across claims
• Assist with indemnity spend and reserving strategy
• Mentor and develop the growing claims team
• Contribute to claims transformation and in-house capability

Skills

Motor claims leadership

Technical leadership

Strategic risk management

Cross-functional collaboration

Change/transformation experience

Job description

Technical Motor Claims Leader

Location: Manchester City Centre (Hybrid)

Salary: Highly competitive + bonus + benefits

IPS Group is working with a fast-growing, tech-led motor insurer to recruit a senior hire into their Claims function. This is a key appointment at an exciting stage of growth, as the business continues to expand in the UK and further develop its in-house claims capability.

The Role

This is a senior technical leadership role with a strong emphasis on handling and driving strategy across complex motor claims, alongside playing a key role in ongoing transformation. You will act as the technical lead across the full motor claims lifecycle, bringing deep expertise across FNOL, AD, credit hire, personal injury, and complex/catastrophic losses. The position will involve both hands-on involvement in complex and high value claims as well as providing technical direction, oversight, and leadership to the wider team.

A key part of the role will be to strengthen technical capability within the business, taking ownership of complex and large loss claims, supporting on escalations, and ensuring robust indemnity and reserving decisions across the portfolio. You will play a critical role in shaping claims strategy and driving performance improvement.

Alongside the technical focus, you will also support the ongoing claims transformation agenda, working closely with the Head of Claims to continue the transition from outsourced to in-house capability. This includes contributing to the design of processes, operating model improvements, and working with product and engineering teams to embed claims capability within their in-house platform.

Key Responsibilities

• Act as technical lead for complex motor claims, including large loss and catastrophic injury
• Provide oversight across the end-to-end claims journey (FNOL through to settlement)
• Handle and support high-value and technically challenging cases, particularly across credit hire and personal injury
• Drive technical standards, best practice, and consistency across the claims function
• Support with indemnity spend, reserving strategy, and overall claims performance
• Play a key role in developing and mentoring the team as the function grows
• Contribute to the ongoing claims transformation programme, including bringing more capability in-house

Required Experience

• Strong background in UK motor claims with deep technical expertise
• Proven experience handling complex claims, including bodily injury and large loss
• Strong knowledge of credit hire, litigation, and the end-to-end claims process
• Experience operating in a technical lead or senior referral role
• Ability to balance hands-on technical work with broader strategic input
• Prior exposure to change, transformation, or building capability in-house is advantageous

What’s on Offer

• Highly competitive salary with scope for progression
• Bonus scheme (company and individual performance)
• Strong benefits package
• Opportunity to join a business in growth mode, where you can have genuine impact
• A role that blends technical leadership with transformation and strategy