Claims Technical Lead - Complex Bodily Injury

Hastings Direct; Leicester; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Car allowance

Flexible hybrid working

Performance bonus

Wellness package

Private medical insurance

Life assurance

Income protection

Pension match up to 10%

Job summary

Hastings Direct is recruiting a Claims Technical Lead – Complex Bodily Injury to head technical capability within the Motor Bodily Injury function, supporting development, coaching and decision‑making for high‑value claims up to £250k.

Hybrid work options in Leicester, London, or Bexhill; you will shape standards and governance while driving efficiencies on high‑value cases and ensuring regulatory compliance.

Qualifications

• Significant experience handling high‑value motor bodily injury claims, ideally up to £500k.
• Deep knowledge of indemnity principles, insurance contracts, RTA, BI legislation and related protocols (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
• Proven coaching/mentoring ability with constructive feedback on high‑value files.
• Strong complaints handling experience aligned with regulatory expectations.

Responsibilities

• Collaborate with Head of Large Loss to define and implement technical strategy for claims up to £250k.
• Design and implement a development pathway to enhance technical capability and progression.
• Provide coaching and technical guidance to senior handlers as primary referral point.
• Work with frontline and leadership teams to improve assessment and resolution of high‑value cases and identify efficiencies.
• Monitor changes in the bodily injury landscape and ensure teams adapt to new requirements.
• Shape technical standards, quality controls, and governance frameworks to maintain compliance and commercial strength.

Skills

High-value BI expertise

Coaching & mentoring

Regulatory/compliance knowledge

Complaint handling

Job description

Job Title: Claims Technical Lead – Complex Bodily Injury

Location: Leicester, London, or Bexhill (hybrid)

Role Overview

Lead technical capability within the Motor Bodily Injury function, supporting development, coaching, and decision‑making for high‑value claims.

Key Responsibilities

• Collaborate with the Head of Large Loss to define and implement technical strategy for claims up to £250k.
• Design and implement a development pathway to enhance technical capability, confidence, and progression across the department.
• Provide coaching and technical guidance to senior handlers, serving as the primary referral point.
• Work with specialist frontline and leadership teams to improve assessment, management, and resolution of high‑value cases, and identify efficiencies.
• Monitor changes in the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure teams adapt to new requirements.
• Shape technical standards, quality controls, and governance frameworks to maintain compliance and commercial strength.

Essential Skills & Experience

• Significant experience handling high‑value motor bodily injury claims, ideally up to £500k.
• Deep knowledge of indemnity principles, insurance contracts, RTA, MIB Articles of Association (incl. Article 75), BI legislation, protocols, and frameworks (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
• Proven coaching/mentoring ability, providing constructive feedback on high‑value files.
• Strong complaints handling experience and ability to resolve issues in line with regulatory expectations.

Interview Process

• Recruiter screening call.
• First stage: technical interview with hiring leader.
• Second stage: competency interview with senior hiring leader.

Benefits

Competitive salary, £5k car allowance, flexible hybrid working, performance bonus, comprehensive wellness and financial packages, 27 days annual leave plus bank holidays (with option to buy/sell weeks), and inclusive benefits such as private medical insurance, life assurance, income protection, and pension match up to 10%.

Equal Opportunity Statement

Hastings Group is an equal opportunities employer welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, or marital status. A thorough referencing process including credit and criminal record checks will be conducted.