Technical Manager - Engineering and Workshops

Lancashire; Preston; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave

Online GP

Benefits platform access

Job summary

University of Lancashire seeks a strategic leader to oversee Learning and Technical Support services, coordinating staff, projects and complex issue resolution. You will work with the Head of Technical Services to drive improvements and ensure excellent support across the university.

You will have a strong background in team management, extensive IT skills and the ability to analyse, interpret and report on performance. An undergraduate degree in a relevant area is required.

Qualifications

• Strong background in team management and customer-facing technical support in higher education.
• Extensive IT skills and ability to analyse and produce reports.
• An undergraduate degree in a relevant area or equivalent experiential learning.

Responsibilities

• Provide strategic leadership for Learning and Technical Support services.
• Work with the Head of Technical Services to manage, coordinate and develop staff and operations.
• Manage projects, build relationships and coordinate resolution of complex and non-routine issues.

Skills

Team management

Leadership

Customer-facing support

IT skills

Communication

Reporting

Education

Undergraduate degree

Job description

When you work for the University of Lancashire, you'll be part of a thriving community of talent that's united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you'll be playing a vital part in helping us achieve our vision.

About the role:

You will provide strategic leadership for Learning and Technical Support services, working with the Head of Technical Services to manage, coordinate and develop staff and technical support operations. Duties will include managing projects, building relationships and networks and coordinating the resolution of complex and non-routine issues in all areas of technical support.

About you:

You will have a strong background in team management and customer-facing technical support within a higher education environment. You will have extensive IT skills, excellent communication skills and be able to analyse, interpret and produce reports.

An undergraduate degree in a relevant area or equivalent experiential learning is required for this role.

Use of AI in applications:

We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience.

What we can offer you:

We have a fantastic package of rewards and lifestyle benefits - from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.

Our people are our most important asset. We'll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you'll be making a positive difference to other people's lives.

About us:

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.