Technical Manager

Product Care Group; Wigan; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days annual leave per year

Birthday day off

Contributory pension scheme

Employee discounts on electricals

Enhanced maternity/paternity leave

Cycle to work scheme

Life cover

Job summary

Product Care Group, a private home appliance solutions provider based in Hindley Green, Wigan, seeks a Technical Manager to lead quality-focused initiatives and ensure safe, fit-for-purpose products reaching customers. The role sits within the Technical team and requires strong electromechanical knowledge and a proactive, detail-oriented mindset.

As Technical Manager you will oversee the product development launch pipeline, monitor market performance, investigate complaints and drive supplier

Qualifications

• 3 years post qualification experience in manufacturing, product testing or laboratory background of household appliances.
• HNC, BTECH or Degree in Electronics, Electric Engineering or Electric Qualification.
• Must have an electrical engineering background (electrician, white goods engineers, etc.).

Responsibilities

• Implement the product development launch pipeline, following required Technical processes for right-first-time and on-time delivery.
• Advise on product quality improvements and cost-saving ideas and drive implementations with OEM manufacturers.
• Ensure compliance with all legal standards and meet customer quality expectations.
• Monitor product performance in the market by reviewing returns and customer feedback; report and suggest improvements.
• Investigate and resolve customer complaints promptly.
• Monitor and report supplier performance against defined criteria to aid supplier selection and ongoing performance.

Skills

Electrical engineering background

3 years post qualification experience

Education

HNC/BTech or degree in Electronics/Electrical Engineering

Job description

Do you have 3 years, post qualification experience in either a manufacturing, product testing or laboratory background of household appliances?

We have an exciting opportunity for a Quality-focused Technical Manager to join our Technical team where you will ensure that all household appliances, we bring to market are safe, fit for purpose and are of excellent Quality, meeting both internal & external customer requirements. This role is a full time, permanent position working 35 hours per week based at our offices in Hindley Green, Wigan.

What’s in it for you?

Our Technical Manager will receive a competitive salary plus excellent company benefits including;

• 33 days annual leave per year including bank holidays
• Day off for your birthday
• Contributory Pension scheme
• Employee discounts on electrical products
• Enhanced Maternity/Paternity leave
• Cycle to work scheme
• Life Cover (Death in Service Payments)

As our Technical Manager your role will be to;

• Implementation of the product development launch pipeline, following the Technical processes required, for right-first-time and on-time product delivery.
• Advise on product quality improvements & cost saving suggestions and following these through to implementation with OEM manufacturers.
• Meet all legal compliance standards required and constantly meet customer expectations in relation to the quality of product.
• Monitor and advise on product performance in the market by reviewing/assessing product returns and customer feedback. To produce reports on performance and advise on product improvements.
• Investigation and satisfactory resolution of customer complaints, in a timely fashion.
• Monitoring & reporting on supplier performance against a set of defined criteria, to aid supplier selection and ongoing performance measurement

Our ideal Technical Manager will have the following skills / experience;

• 3 years post qualification experience in either a manufacturing, product test or laboratory background of household appliances.
• HNC, BTECH or Degree in Electronics, Electric Engineering or Electric Qualification
• Must have an electrical engineering background, this can be electrician, white goods engineers, etc. Must have an understanding of electrics, installations, etc. British Gas, United Utilities, Service Power, etc.

You should possess the following personal attributes

• Enthusiastic & confident
• Ability to work well as part of a team as well as independently
• Articulate
• Open to new ideas & ways of working
• Ability to show initiative
• Excellent attention to detail
• Quality-focused

About us

Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.