Technical Lead — Endpoint Management & Security

Jigsaw24; Mansfield; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

26 days holiday

Health cover

Cycle to work

Travel to work loan

On-site parking

Staff Apple discounts

Coffee facilities

Enhanced family-friendly policies

Pension scheme

EV scheme

Life cover

Job summary

Jigsaw24 is seeking an experienced Technical Lead to drive device management strategy and service delivery across Windows and Apple platforms.

The role focuses on design, implementation, and optimization of IT solutions, with emphasis on knowledge transfer and proactive customer experience improvements. You will collaborate across Security, Service Delivery, and Architecture teams to align services with client needs.

Qualifications

• Experience in enterprise endpoint management across Windows/macOS and Intune/Jamf Pro.
• Expertise in device configuration, compliance, deployment and lifecycle management.
• Strong endpoint security, zero trust concepts and conditional access.
• Able to set strategy while remaining hands-on with implementation.
• Mentoring, analytics and communication skills; managed services experience preferred.
• Automation or scripting with Microsoft/Apple/Jamf certifications would help

Responsibilities

• Provide technical leadership for the Device Management team across Windows and Apple platforms
• Act as the senior escalation point for complex endpoint management, security, and user experience issues
• Design and improve modern endpoint management solutions using Intune, Jamf Pro, Apple Business Manager, and related technologies
• Define security baselines, compliance standards, lifecycle processes, documentation, and operational procedures
• Drive automation, self-service, provisioning, deployment, patching, configuration, and compliance improvements
• Mentor engineers, evaluate emerging technologies, and recommend service improvements
• Collaborate with Security, Service Delivery, Professional Services, and Architecture teams to align services with business and customer needs

Skills

Endpoint management

Windows/macOS

Intune

Jamf Pro

Apple Business Manager

Endpoint security

Automation

Leadership

Tools

Intune

Jamf Pro

Apple Business Manager

Job description

Jigsaw24 is seeking an experienced Technical Lead to drive device management strategy and service delivery across Windows and Apple platforms.

The role focuses on design, implementation, and optimization of IT solutions, with emphasis on knowledge transfer and proactive customer experience improvements. You will collaborate across Security, Service Delivery, and Architecture teams to align services with client needs.