Senior Estates & Maintenance Transformation Consultant

Macro; Nottingham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Macro is seeking an experienced estates and facilities consultancy professional to join the team and embed within client Estates and Facilities functions. You will lead reviews of maintenance operations, develop improvement roadmaps and support the transition into operational delivery across public sector environments.

You will coach client teams, define governance, KPI frameworks and performance management, and present findings to executives while maintaining a focus on value for money and

Qualifications

• Significant experience within estates, facilities management, maintenance operations, asset management or consultancy.
• Proven track record of delivering transformation, service improvement and operating model reviews within public sector organisations.
• Experience of maintenance process redesign, governance development, KPI frameworks, and supply chain optimisation.

Responsibilities

• Lead comprehensive reviews of maintenance management systems, processes and operational performance.
• Develop recommendations and improvement roadmaps to enhance service performance and value for money.
• Support transition from programme design into operational delivery and provide guidance to client and Macro teams.
• Coach and mentor client teams, deliver workshops and knowledge transfer sessions.
• Build governance arrangements, performance management frameworks and reporting improvements.

Skills

Estates management

Facilities management

Change management

Stakeholder engagement

Public sector experience

Education

Degree in Estates/Facilities/Engineering

Chartered status (MRICS/FRICS etc.)

Tools

Planon CAFM

Job description

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

Working as part of Macro's consultancy team, you will initially be embedded within the client's Estates and Facilities function to undertake a detailed review of maintenance operations, systems, service delivery models and supply chain arrangements.

You will develop recommendations and improvement roadmaps that enhance service performance, operational efficiency, compliance, customer experience and value for money.

Beyond the initial consultancy phase, you will play a key role in supporting the transition from programme design into operational delivery. Acting as a trusted advisor to both the client and Macro's Managed Services team, you will provide soft landings support, performance assurance and continuous improvement expertise to help ensure the successful implementation of the new maintenance service model.

Key Responsibilities

Maintenance Systems & Operational Review

• Lead a comprehensive review of maintenance management systems, processes and operational performance.
• Assess maintenance helpdesk operations and customer service processes.
• Review CAFM systems, preferably Planon or equivalent platforms.
• Evaluate integration between CAFM and finance/ERP systems.
• Analyse planned and reactive maintenance workflows.
• Review maintenance reporting arrangements, KPIs and governance structures.
• Assess the effectiveness, capability and deployment of the Direct Labour Organisation (DLO).
• Benchmark current practices against industry and public-sector best practice standards.

Development of Improvement Strategy

• Produce a detailed findings and recommendations report.
• Develop implementation plans, cost-benefit assessments and resource requirements.
• Design future-state operating models and maintenance delivery frameworks.
• Create maintenance playbooks, standard operating procedures and governance arrangements.
• Define requirements for system, process and reporting improvements.

Supply Chain Transformation

• Review existing maintenance suppliers, contracts and commercial arrangements.
• Assess supplier performance, capability and value for money.
• Identify opportunities for supplier consolidation and service optimisation.
• Recommend future delivery models balancing:
• In-house teams
• Specialist subcontractors
• Managed service arrangements
• Direct client appointments

Quantify anticipated efficiency, performance and cost benefits.

Capability Building & Knowledge Transfer

• Coach and mentor client maintenance and facilities teams.
• Deliver workshops and training sessions.
• Build organisational capability and embed best practice.
• Support succession planning and resource development initiatives.
• Support finalisation of service delivery arrangements.
• Assist development of performance management frameworks.
• Review asset and service data requirements.
• Contribute to mobilisation planning and readiness assessments.
• Provide subject matter expertise throughout implementation and transition phases.

Stakeholder Management

• Build trusted relationships with senior client stakeholders.
• Facilitate workshops and working groups.
• Present findings and recommendations to executive audiences.
• Produce clear, concise and evidence-based reports and presentations.

About You

The ideal candidate will have:

• Significant experience within estates, facilities management, maintenance operations, asset management or consultancy.
• Proven track record of delivering transformation, service improvement, and operating model reviews within public sector organisations.
• Experience of maintenance process redesign, governance development, KPI frameworks, and supply chain optimisation.
• Demonstrable success in influencing senior stakeholders and leading organisational change programmes.
• Experience working across large, complex, multi-site estates, ideally within higher education, healthcare, local government, or similar public sector environments.

Qualifications & Professional Accreditation

• Degree qualified (or equivalent experience) in Estates Management, Facilities Management, Engineering, Building Services, Asset Management, or a related discipline.
• Chartered status through a recognised professional body, such as:
• MRICS / FRICS
• MCIBSE / FCIBSE
• MIWFM / FIWFM
• CEng or equivalent professional accreditation

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.