Technical Inside Sales Specialist - Services

ABB Inc.; East Hampshire; Remote; USD 79,000 - 149,000; Full time

Job summary

An innovative firm seeks a Technical Inside Sales Specialist to drive revenue growth and support business development. This remote role is ideal for individuals with a technical background who excel in customer interactions and problem-solving. You will play a crucial role in managing sales processes, collaborating with cross-functional teams, and building strong customer relationships. If you're eager to advance your career in sales and contribute to sustainable solutions, this position offers a unique opportunity to make a significant impact in the electrification services sector.

Qualifications

• Bachelor's degree in a STEM field or equivalent experience.
• Experience in sales support or order administration preferred.

Responsibilities

• Assist outside sales with quotations and order management.
• Handle service requests and source new sales opportunities.

Skills

Technical Knowledge

Problem-Solving

Sales Support

Customer Relationship Management

Education

Bachelor's Degree in STEM

High School Diploma/GED

Tools

Empower

SAP

Job description

Technical Inside Sales Specialist - Services

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Position Reporting To

Service Sales Director - West

Your Role and Responsibilities

As a Technical Inside Sales Specialist, you will play a pivotal role in driving our ambitious revenue growth objectives. This position is designed for individuals aspiring to advance into a Business Development Manager role in the future. You will be the key point of contact for many customers and partners with immediate and urgent needs, requiring a blend of technical knowledge, quick learning, and creative problem-solving to handle multiple work streams simultaneously.

This is a remote position, with a preference for candidates in the following metro areas: Vancouver, WA; Seattle, WA; Sacramento, CA; Ontario, CA; and Phoenix, AZ.

This role contributes to the Electrification Services division in the western United States.

You will be mainly accountable for:

1. Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams.
2. Handle website-generated service requests and source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Route qualified opportunities to the appropriate sales managers for further development and closure.
3. Work cross-functionally with Factory Teams, Aftermarket Parts Channel Managers, Commercial Proposal Managers, Application Engineers, and Customers as required.
4. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences.

Qualifications for the Role

• Bachelor's Degree in a STEM field from an accredited university or college with at least 1 year of relevant experience, or a High School Diploma/GED with a minimum of 4 years of relevant experience.
• Experience in proposal or quote development, sales support, or order administration is strongly preferred.
• General knowledge of power transmission & distribution products/systems is preferred.
• Previous experience with business-to-business customer support is preferred.
• Experience with Empower and SAP tools is preferred.

More About Us

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio includes product care, modernization, and advisory services to enhance performance, extend equipment lifetime, and deliver operational and sustainable efficiency. We aim to help customers maximize resource use, recover, and regenerate products and materials at the end of their lifecycle.

We value diversity and encourage applicants from all backgrounds to apply. Discover more about our solutions and impact at www.abb.com. #MyABBStory

We look forward to your application. For more about ABB, visit www.abb.com.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action Employer committed to diversity. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more info, visit the provided EEOC and DOL links.

Applicants may review our Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities; contact us at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through the standard channels.

This position offers a salary range of $79,800 to $148,200 annually, plus bonuses. #LI-Remote