Technical Infrastructure Manager

JR United Kingdom; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Infrastructure Manager to oversee and enhance their IT infrastructure. This pivotal role involves managing both on-premises and cloud-based services while ensuring the resilience and capacity of systems to support business growth. You will lead infrastructure projects, negotiate with suppliers, and maintain high security standards. The ideal candidate will possess extensive experience in networking and cloud technologies, along with strong leadership skills. Join this forward-thinking company and make a significant impact on their technological landscape.

Qualifications

• Minimum 5 years in a similar role with relevant certifications.
• Strong knowledge of networking, security protocols, and cloud technologies.

Responsibilities

• Manage daily infrastructure services including Azure and Microsoft 365.
• Oversee technical management of Datacentres and key service suppliers.

Skills

Networking

Routing

Security Protocols

Active Directory

Group Policy

Windows Server Technologies

Virtualization Technologies (VMWare, Microsoft)

Analytical Skills

Problem-Solving Skills

Supplier Management

Education

University Degree or Equivalent

Relevant Microsoft Certifications

Cisco Certifications (CCNA, CCNP, CCIE)

Tools

Microsoft 365

Azure

VMWare

Job description

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Technical Infrastructure Manager, Birmingham

Client: Ultima

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Job Title: IT Technical Infrastructure Manager

Reports to: Head of IT Infrastructure

Job Purpose:

The IT Technical Infrastructure Manager will be responsible for managing all infrastructure (on-premises, cloud-based, or outsourced) and partner performance involved in delivering infrastructure to our central, field-based, and remote site teams. The role also involves contributing to the development of technology, capacity, and resilience of systems to support our business growth and ambitions.

Responsibilities:

1. Manage daily infrastructure services including Hosting, Android and Apple applications, Azure services, Microsoft 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi, and remote access.
2. Oversee technical management of Datacentres.
3. Manage key infrastructure service suppliers.
4. Negotiate with suppliers and contractors for infrastructure products and services.
5. Drive infrastructure projects internally and with suppliers.
6. Define and manage IT Disaster Recovery Strategy for infrastructure services.
7. Monitor operational costs related to infrastructure.
8. Support IT project delivery to ensure new solutions meet infrastructure design and strategy.
9. Maintain appropriate security levels on all infrastructure services.
10. Ensure databases are supported, available, and performant.
11. Keep infrastructure hardware, applications, and services patched and up to date.
12. Provide technical leadership, coaching, and line management to the infrastructure team.
13. Deliver new infrastructure and services, including Azure.
14. Document system configurations clearly and consistently.
15. Contribute to technology roadmaps in collaboration with Architects and partners.

Stakeholders:

Internal:

• IT Service Delivery
• Architecture & IT Business Change
• Department Heads/Directors
• Business Architects
• Projects Team

External:

• Key infrastructure suppliers

Person Specification: Skills, Knowledge & Qualifications:

Qualifications:

• University degree or equivalent or relevant practical experience
• Minimum 5 years in a similar role
• Relevant Microsoft certifications in Azure, Modern Workplace, or Business Applications; legacy MCSE considered if applicable
• Cisco certifications (CCNA, CCNP, CCIE) or equivalent experience
• Wireless Design certifications are advantageous
• Microsoft 365 certifications are a plus

Skills / Knowledge:

• Commitment to continuous learning and supporting others' learning
• Strong knowledge of networking, routing, security protocols, Active Directory, Group Policy, and Windows Server technologies
• Experience supporting enterprise wireless networks
• Understanding of virtualization technologies (VMWare, Microsoft)
• Knowledge of modern storage technologies
• Excellent analytical and problem-solving skills
• Extensive Microsoft 365 experience
• Solid knowledge of public/private clouds, especially Azure
• Strong sourcing and supplier management skills
• Leadership and line management experience
• Experience working within ITIL frameworks
• Ability to bridge business and technical groups
• Ability to prioritize, work under pressure, and meet deadlines
• Experience in retail or hospitality industry is desirable
• Knowledge of web technologies and support