IT Infrastructure Manager

Empiric Student Property plc; Birmingham; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure Manager to oversee and enhance their IT systems. This role involves managing Windows environments, Microsoft 365, and Azure services, ensuring security and reliability across the board. You'll lead a team of IT Service Desk Analysts, implement ITIL processes, and drive infrastructure projects from conception to completion. With a focus on collaboration and innovation, this opportunity allows you to make a significant impact in a supportive environment. Join a company that values work-life balance with generous holiday entitlements and unique perks like birthday leave and a Cycle to Work Scheme.

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech payment scheme

Discounts with leading retailers

Cycle to Work Scheme

Service Award Scheme

Qualifications

• 5+ years of IT infrastructure management experience focused on Windows and Microsoft 365.
• Proficiency in Azure/Entra and IT security frameworks like ISO 27001.

Responsibilities

• Oversee IT infrastructure, ensuring security, reliability, and scalability.
• Manage Windows 10/11 and Microsoft 365 environments, providing 3rd Line support.

Skills

Windows 10/11 Administration

Microsoft 365 Administration

Azure/Entra Management

ITIL Processes

IT Security Principles

Project Management

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in IT or Computer Science

MCSE or MCSA Certification

ITIL Certification

Azure/Entra Solutions Architect Expert

Tools

Microsoft Intune

Active Directory

FreshService

ServiceNow

Job description

We provide roughly 9,000 fantastic student homes in around 90 buildings across the UK to enable students (UK and International) to really make the most of their time at University. We want each of our students to love living with us and feel safe and secure in their home away from home.

Role Overview

Oversee the organization's IT infrastructure, ensuring security, reliability, and scalability. Plan, implement, maintain, and manage hardware, software, networks, and cloud services. Provide 3rd Line support to IT Service Desk Analysts.

Key Responsibilities

• Infrastructure Management: Design, implement, and maintain IT infrastructure, including cloud-based services, networks, storage, and endpoints. Provide 3rd Line support to IT Service Desk Analysts.
• Windows 10/11 Administration: Manage and support Windows 10/11 environments, ensuring regular updates, patch management, and optimal performance.
• Microsoft 365 Administration: Administer Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, Defender, and OneDrive, ensuring seamless integration and user support.
• Oversee Azure/Entra services, ensuring scalability, reliability, and security. Implement and manage Microsoft Intune for mobile device and application management.
• Implement ITIL-based processes for incident, problem, change, and service management.
• Develop and enforce IT security policies and procedures, conduct regular security assessments, and ensure compliance.
• Lead and develop IT Service Desk Analysts, fostering a collaborative culture.
• Manage relationships with external vendors and service providers for the best value and service quality.
• Lead infrastructure-related projects from inception to completion, ensuring timely delivery within scope and budget.
• Develop and manage the IT infrastructure budget for cost-effective solutions and efficient resource allocation.
• Maintain comprehensive documentation and generate regular reports on infrastructure performance, security, and capacity planning.

Preferred Skills And Experience

• Bachelor's degree in IT, Computer Science, or a related field. Relevant certifications like MCSE, MCSA, ITIL, Azure/Entra, or Azure/Entra Solutions Architect Expert are a plus.
• 5+ years of IT infrastructure management experience, focusing on Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
• Proficiency in managing and supporting Windows 10/11 environments, extensive Microsoft 365 administration, in-depth Azure/Entra knowledge, Active Directory, Microsoft Intune for device management, ITIL processes, IT security principles, ticketing systems like FreshService or ServiceNow, and strong interpersonal and communication skills.
• Proven leadership, problem-solving, project management, and communication skills.
• Advanced Microsoft certifications like MCSE: Core Infrastructure or Microsoft Certified: Azure/Entra Solutions Architect Expert.
• Experience with IT security frameworks and compliance like ISO 27001 or GDPR.

Why join us?

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years of service)