Technical Infrastructure Engineer

Alder Hey Children's NHS Foundation Trust; Liverpool; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization that is dedicated to providing exceptional healthcare. As a Specialist 3rd Line Support Engineer, you will play a crucial role in ensuring that IT systems run smoothly, directly impacting patient care. This dynamic position involves resolving complex incidents, leading innovative projects, and collaborating with a dedicated team of professionals. If you are passionate about technology and making a difference in a challenging yet rewarding environment, this opportunity is perfect for you. Be part of a team that is shaping the future of children's healthcare.

Qualifications

• Experience in 3rd line support and incident resolution.
• Strong analytical skills to manage complex technical issues.

Responsibilities

• Deliver top-tier technical support for critical devices and systems.
• Manage and resolve 3rd line incidents ensuring high-quality IT systems.

Skills

Technical Support

Incident Management

Analytical Skills

Communication Skills

Planning and Organising

Education

Bachelor's Degree in IT or related field

Tools

Active Directory

IT Service Management Software

Job description

Join Our Team as a Specialist 3rd Line Support Engineer!

Are you ready to take your technical expertise to the next level? At Alder Hey Children’s NHS Foundation Trust, we’re looking for a dynamic and skilled professional to provide advanced technical support and incident resolution across a variety of disciplines.

What You’ll Do

• Deliver top-tier technical support for our critical devices and systems.
• Resolve complex incidents and escalations from our Desktop Support and Digital Senior Management teams.
• Lead and support technical projects that drive departmental and Trust-wide initiatives.
  
  

Why You’ll Love This Role

• Impactful Work: Your efforts will directly support patient care by ensuring our IT systems run smoothly.
• Challenging Environment: Tackle complex technical issues and lead innovative projects.
• Collaborative Team: Work alongside a dedicated team of professionals committed to excellence.
  
  

If you’re passionate about making a difference and thrive in a challenging, rewarding environment in a world-renowned hospital, we want to hear from you! Apply today and be a part of something truly special at Alder Hey Children’s NHS Foundation Trust.

Main Duties And Responsibilities

Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support, ensuring high-quality IT and communication systems for the Trust. Promote best practices in information governance and data security.

Communication

• Team Meetings: Share and receive Trust business highlights.
• Service Desk Updates: Inform the service desk about active support calls and problems.
• Technical Communication: Explain system architecture and issue resolution to non-IM&T Managers and technical details to IT peers and third-party specialists.
  
  

Analytical Skills

• Incident Analysis: Manage complex incidents, analysing system files and reports to find solutions.
• Reporting: Create reports for the Head of Technical Services based on technical/audit data.
• Fault Resolution: Identify and resolve significant faults, liaising with other departments.
  
  

Planning And Organising Skills

• Incident Delegation: Manage and delegate 3rd line incidents to the Desktop Support team.
• Specialist Advice: Offer advice to team members and Digital Services staff.
• Device Management: Review workstation and device update statuses.
• On-Call Participation: Resolve critical IT incidents autonomously.
• Infrastructure Maintenance: Maintain the Trust’s Enterprise Infrastructure, including daily checks and security patching.
• Active Directory Management: Maintain Active Directory, reviewing accounts and privileges regularly.
  
  

As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.

Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.

We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

For further details / informal visits contact: Name: Paul Ingham Job title: Head of Operational IT Email address: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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