Technical Implementation Manager

Hook; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Holiday buy/sell

Stock options

Health insurance

Wellness budget

Learning budget

Hybrid working

Liverpool Street office

Equipment provided

Job summary

Hook is building the future of customer growth. As a Technical Implementation Consultant, you’ll lead the full implementation lifecycle from kickoff to go-live, onboarding teams, and delivering high-impact go-lives that set the tone for ongoing value with Hook.

You’ll translate client goals into concrete configurations, shape data for ML models with our data science team, and collaborate with engineering to ensure clean datasets.

Qualifications

• Strong SQL skills with complex joins, subqueries, window functions, and aggregations.
• Experience translating technical detail into actionable insights for stakeholders.
• Background in data consulting, implementation, or customer engineering at a data-driven SaaS.
• Curiosity about data, AI, ML, and cloud platforms.
• Ability to manage multiple implementations simultaneously within tight timelines.
• Attention to detail when handling complex datasets.

Responsibilities

• Own the full implementation lifecycle from kickoff to go-live, guiding onboarding and ensuring high delivery standards.
• Act as a technical consultant, map success criteria, and configure Hook to maximize business value.
• Shape data powering Hook’s ML models, collaborating with data science to ensure model performance.
• Run projects with strong organization and prioritization to keep implementations on track.
• Meet 28-day implementation timelines balancing speed and quality.
• Provide guidance on renewal forecasting, time management, and process automation.
• Collaborate with engineering to query, clean, and analyze customer data with SQL, identifying blockers early.
• Capture feedback and work with product teams to shape Hook’s roadmap.
• Support pre-sales engagements demonstrating Hook’s technical capabilities.

Skills

SQL Expertise

Customer-Facing

Data Consulting

AI/ML Interest

Multi-Project Mgmt

Detail-Oriented

Job description

We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.

We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long-term success and you’ll be the one making that happen. From diving into complex datasets to running projects with precision, you’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you.

What You’ll Be Doing

• Own the full implementation lifecycle of Hook: from kickoff to go-live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard.
• Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value.
• You’ll shape the data that powers Hook’s machine learning models shaping datasets so they’re useful for predictive modelling. By working closely with our data science team, you’ll help ensure the models perform at their best and deliver valuable insights for our customers.
• Run projects with precisionstaying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track.
• Meet tight 28-day implementation timelines, balancing speed with quality in every rollout.
• Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins.
• Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they **escalate**.
• Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
• Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers.

Who are we looking for?

• Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations to wrangle complex datasets and advise customers
• Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels.
• Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company.
• Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms.
• Proven ability to manage multiple implementations in parallel, with tight timelines.
• A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss.

27 days holiday (option to buy and sell holiday) + bank holidays

Generous stock options

Private health insurance so you can get the best care you need

Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

Annual learning & development budget for every employee

Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.