Technical Implementation Consultant

Hook; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Generous stock options

Private health insurance

Flexible wellness allowance

Annual learning and development budget

Flexible working options

Job summary

A growing tech start-up is seeking a Technical Implementation Consultant to manage the full implementation lifecycle. This role requires strong SQL skills and the ability to provide customer-facing excellence. You will work closely with customers to ensure onboarding success and high-quality outcomes. The ideal candidate should be curious about AI and machine learning and have experience in data consulting. The position offers 27 days of holiday, flexible working options, and generous stock options.

Qualifications

• Strong SQL skills with expertise in complex joins and aggregations.
• Ability to translate technical details into clear insights for stakeholders.
• Experience in data consulting or customer engineering roles in a SaaS company.
• Curiosity and enthusiasm for data and AI.

Responsibilities

• Own the implementation lifecycle, guiding customers from kickoff to go-live.
• Act as a technical consultant, understanding customer goals.
• Shape datasets for machine learning and assist the data science team.
• Run projects efficiently to meet tight timelines.
• Provide expert guidance on leveraging Hook’s features.

Skills

SQL expertise

Customer-facing excellence

Data consulting experience

Curiosity for AI and machine learning

Multi-implementation management

Detail-oriented

Tools

SQL

Job description

Join to apply for the Technical Implementation Consultant role at Hook

This range is provided by Hook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Hook

Hook's mission is to drive customer growth and revenue prediction whilst empowering subscription businesses with machine learning and artificial intelligence in order to help them improve customer loyalty and revenue generation from existing customers.

We’re a Series A company who ranked 33 out of 100 on the fastest growing startups and we have raised multimillion‑dollar funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long‑term success and you’ll be the one making that happen. From diving into complex datasets to running projects with precision, you’ll guide customers through onboarding and deliver smooth, impactful go‑lives that shape their entire journey with Hook. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you.

What You’ll Be Doing

• Own the full implementation lifecycle of Hook: from kickoff to go‑live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard
• Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value
• You’ll shape the data that powers Hook’s machine learning models, shaping datasets so they’re useful for predictive modelling. By working closely with our data science team, you’ll help ensure the models perform at their best and deliver valuable insights for our customers
• Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track
• Meet tight 28‑day implementation timelines, balancing speed with quality in every rollout
• Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins
• Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they accelerate
• Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
• Support pre‑sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers

Who are we looking for?

• Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations. Experienced in optimising queries and handling large datasets
• Customer‑facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels
• Experience in data consulting, implementation, or customer engineering roles at a data‑driven SaaS company
• Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms
• Proven ability to manage multiple implementations in parallel, with tight timelines
• A detail‑driven mindset: you thrive working on complex datasets and can spot anomalies others might miss

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working – we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start‑up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service and Information Technology

Industries

Software Development

London, England, United Kingdom