Product Designer

Hook

London

Hybrid

GBP 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

27 days holiday

Stock options

Private health insurance

Wellness allowance

Annual learning budget

Flexible working

Great equipment

Job summary

A dynamic technology startup in London is seeking a mid-senior level Product Designer to shape customer experiences through UX and visual design. The role involves collaboration with cross-functional teams, prototyping, and customer engagement. The company offers generous benefits including stock options, health insurance, and flexible working arrangements. The salary ranges from £60,000 to £75,000.

Qualifications

Experience in product design with a portfolio.
Ability to balance curiosity with pragmatism.
Strong communication skills for design thinking.

Responsibilities

Work across the entire product design process.
Collaborate with engineers and product leadership.
Create prototypes to explore ideas and solutions.
Conduct customer research and feedback sessions.
Manage and prioritize product backlog.

Skills

UX design

Visual design

Prototyping

Customer research

Collaboration

Job description

Join to apply for the Product Designer role at Hook

This range is provided by Hook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Hook

Hook's mission is to drive customer growth and revenue prediction whilst empowering subscription businesses with machine learning and artificial intelligence in order to help them improve customer loyalty and revenue generation from existing customers.

We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised multi‑million in funding from top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

You’ll play a key role in shaping how customers experience our product, working closely with our Lead Product Designer and engineers to take ideas from concept through to polished execution. From untangling complex workflows to refining the smallest UI detail, you’ll help us deliver a product that feels effortless and genuinely loved by Customer Success teams.

What you’ll do

Work across the entire product design process, from early discovery and sketching through to delivering polished, production-ready designs
Collaborate closely with engineers and product leadership to define problems, explore solutions, and ship features quickly
Create prototypes and mockups to explore ideas, test assumptions, and refine solutions
Conduct lightweight customer research and feedback sessions to inform and iterate designs
Help manage and prioritise the product backlog, writing tickets and ensuring smooth handoff to engineering
Uphold brand standards and visual quality across the product, using our design system
Contribute to wider design needs across the company from onboarding flows to marketing assets and internal tools

Who are we looking for?

You’re an experienced product designer with strength across both UX and visual design, backed up by a portfolio that shows it
You know how to balance curiosity and pragmatism, evidence-led in your approach, but able to move quickly when needed
You’re comfortable working independently with a high degree of autonomy, but collaborative and open to feedback
You communicate design thinking clearly to engineers and customer-facing teams
You’re adaptable and flexible, just as happy designing complex workflows as you are polishing a landing page or sales asset

27 days holiday (option to buy and sell holiday) + bank holidays

Generous stock options

Private health insurance so you can get the best care you need

Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

Annual learning & development budget for every employee

Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our office

The best equipment for everyone to work

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best

Seniority level