Technical Implementation Lead - Customer Integrations & Go-Live

DOCOsoft; City Of London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days Annual Leave

Private pension

Bonus scheme

Private health

Life assurance

Job summary

DOCOsoft is seeking a Technical Implementation Lead to drive the technical delivery of Vew implementations for new customers. This hands-on, customer-facing role sits at the intersection of implementation delivery, integrations, technical consulting and stakeholder management.

You’ll act as the main technical link between the customer, Project Manager and DOCOsoft teams, leading technical discovery, resolving integration challenges and ensuring integrations, environments, security, data flows

Qualifications

• 5+ years of experience delivering complex B2B or Enterprise SaaS implementations.
• Strong understanding of APIs, integrations, data flows, authentication, cloud environments and troubleshooting.
• Experience leading customer-facing technical workstreams from discovery through to production deployment.
• Strong understanding of REST APIs, JSON and common enterprise integration approaches.
• Experience working with authentication and security technologies such as OAuth, SSO or similar.
• Ability to understand customer technology landscapes and identify technical dependencies and risks.
• Excellent stakeholder management and communication skills.
• Strong workshop facilitation and documentation skills.
• Experience coordinating activity across customers and multiple internal technical teams.
• Sound judgement when managing scope, risk, customer expectations and technical trade-offs.
• Ability to translate between customer requirements and technical teams without unnecessarily involving Engineering specialists.
• A practical, problem-solving mindset and the ability to remain calm when dealing with complex implementation issues.

Responsibilities

• Act as the primary technical contact for the customer throughout the implementation.
• Lead technical discovery and integration workshops with the support of Solution Architect.
• Understand the customer’s systems, integration requirements, data flows and technical constraints.
• Define and document integration requirements, technical decisions, dependencies and actions.
• Coordinate technical activity across the Customer, Project Management, Engineering, QA, DevOps, Data Migration, Product and Solution Architecture.
• Manage customer technical questions through to resolution.
• Confirm that proposed integrations use supported Vew capabilities and standard implementation patterns.
• Identify product gaps, bespoke requests and technical risks, escalating them through the appropriate channels.
• Coordinate integration configuration, testing, defect resolution and production readiness.
• Support technical cutover, go‑live and early‑life support.
• Maintain reusable technical documentation, implementation standards and customer integration guidance.
• Protect Engineering capacity by involving specialists only where their expertise or a formal product decision is required.

Skills

B2B/Enterprise SaaS

APIs & Integrations

Data Flows

Authentication & Security

REST APIs & JSON

Stakeholder Management

Workshop Facilitation

Documentation

Cross-team Coordination

Problem Solving

Tools

OAuth

SSO

Job description

DOCOsoft is seeking a Technical Implementation Lead to drive the technical delivery of Vew implementations for new customers. This hands-on, customer-facing role sits at the intersection of implementation delivery, integrations, technical consulting and stakeholder management.

You’ll act as the main technical link between the customer, Project Manager and DOCOsoft teams, leading technical discovery, resolving integration challenges and ensuring integrations, environments, security, data flows