Technical Helpdesk Engineer

JR United Kingdom; Warrington; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the Mitsubishi Electric Group is seeking a Technical Helpdesk Engineer in Warrington. The role provides remote technical support across all products, prioritizing customer service and requiring strong problem-solving skills. The successful candidate will engage positively with other business areas to deliver customer-centric service, ensuring technical case logs are maintained efficiently.

Benefits

Generous annual leave: 25 days + bank holidays

Flexible working options, including remote and hybrid work

Pension, Life Assurance, Income Protection

Private Medical and Dental Insurance

Discount platform and employee assistance programs

Qualifications

• 7 years of industry experience in refrigeration & air conditioning or NVQ Level 3 certification.
• Understanding of refrigeration circuits, electric circuitry, split systems, and VRF systems.

Responsibilities

• Provide remote technical support via phone and email.
• Maintain quality technical case logs and deliver technical solutions.

Skills

Customer Service

Problem Solving

Organizational Skills

Technical Knowledge

Education

NVQ Level 3 in Refrigeration & Air Conditioning

Job description

Social network you want to login/join with:

Technical Helpdesk Engineer, Warrington, Cheshire

Location:

Warrington, Cheshire

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary:

The Technical Helpdesk Engineer provides post-sale, remote technical support across all products in the Mitsubishi Electric LES product portfolio – both current and historic.

The role involves listening carefully, asking effective questions, referencing literature, and using experience to formulate responses, all while communicating effectively. Acting as the first tier of support, excellent customer service combined with engineering and problem-solving skills are essential.

Support is delivered via phone and email, adhering to service level agreements.

Skills/Responsibilities:

• Follow customer service standards, department standards, and company principles.
• Answer inquiries promptly and efficiently.
• Evaluate information and provide technical solutions to resolve queries effectively.
• Maintain concise and quality technical case logs.
• Develop technical knowledge on products.
• Engage positively with other business areas to deliver customer-centric service.

Experience:

• NVQ Level 3 in Refrigeration & Air Conditioning or at least 7 years of industry experience.
• Understanding of refrigeration circuits, electric circuitry, split systems, and VRF systems.
• Problem-solving and decision-making skills.
• Organizational and time management skills.
• Ability to reference technical literature effectively.

Benefits:

• Generous annual leave: 25 days + bank holidays, increasing with service.
• Flexible working options, including remote and hybrid work.
• Pension, Life Assurance, Income Protection.
• Private Medical and Dental Insurance, Cash Plan.
• Discount platform, referral scheme, holiday buy, long service awards, cycle scheme, social club, employee assistance.

Equality and Diversity:

Mitsubishi Electric promotes diversity and inclusion, supporting employees to work to their full potential regardless of gender or age.