Technical Helpdesk Engineer

JR United Kingdom; Bolton; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading company is seeking a Technical Helpdesk Engineer based in Bolton. The successful candidate will provide remote technical support for Mitsubishi Electric’s products, ensuring customer satisfaction through effective problem-solving and communication. Excellent organizational skills and a strong understanding of refrigeration and electrical systems are essential.

Benefits

Generous annual leave starting at 25 days

Flexible working options

Pension and life assurance

Private medical and dental insurance

Access to Mitsubishi discounts

Qualifications

• At least 7 years of industry experience in service and fault finding.
• Understanding of refrigeration circuits, electrical systems, split systems, and VRF systems.

Responsibilities

• Provide remote, post-sale technical support across all products.
• Respond promptly and efficiently to inquiries.
• Evaluate information to provide effective technical solutions.

Skills

Problem-solving

Decision-making

Organizational skills

Time management

Education

NVQ Level 3 in Refrigeration & Air Conditioning

Job description

Technical Helpdesk Engineer, Bolton, Greater Manchester

Client:

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

About us:

We, the Mitsubishi Electric Group, contribute to the realization of a vibrant and sustainable society through continuous technological innovation and creativity. "Changes for the Better" reflects our commitment to ongoing improvement and growth, with a shared passion for creating "an even better tomorrow".

Role summary:

The Technical Helpdesk Engineer provides remote, post-sale technical support across all Mitsubishi Electric LES products, including current and legacy systems. The role involves listening carefully to customer issues, asking effective questions, referencing technical literature, and communicating solutions clearly. Acting as the first support tier, excellent customer service and problem-solving skills are essential. Support is delivered via phone and email, adhering to service level agreements.

Skills/Responsibilities:

• Follow customer service standards, department policies, and company principles.
• Respond promptly and efficiently to inquiries, meeting service levels.
• Assess information to provide technical solutions that minimize repeat calls and resolve issues on first contact.
• Maintain well-written, concise technical case logs that meet quality standards.
• Continuously develop technical knowledge of products.
• Engage positively with other departments, focusing on customer satisfaction and industry-leading service.

Experience:

• NVQ Level 3 in Refrigeration & Air Conditioning or at least 7 years of industry experience in service and fault finding.
• Understanding of refrigeration circuits, electrical systems, split systems, and VRF systems.
• Strong problem-solving and decision-making skills.
• Excellent organizational and time management skills.
• Ability to reference technical literature effectively.

Benefits:

• Generous annual leave, starting at 25 days plus bank holidays, increasing with service.
• Flexible working options, including remote and hybrid working.
• Pension, Life Assurance, Income Protection, Private Medical and Dental Insurance, and a Cash Plan.
• Access to Mitsubishi discounts, referral schemes, holiday buy, long service awards, cycle to work, social events, and employee assistance programs.

Equality and Diversity:

Mitsubishi Electric promotes diversity and inclusion, supporting employees to work to their full potential regardless of gender or age.