IT Helpdesk Engineer

JR United Kingdom; Bradley Stoke; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company in the energy sector is seeking an IT Support Specialist to join their team. In this role, you will provide first and second line support to end users, troubleshoot hardware and software issues, and manage support tickets. We are looking for someone with 2-3 years of experience in a technical support role and a strong understanding of both Windows and macOS operating systems.

Benefits

Life insurance

Dental and vision plans

Opportunities for professional development

Qualifications

• 2–3 years experience in a helpdesk or technical support role.
• Good understanding of Windows and macOS operating systems.
• Basic knowledge of networking (TCP/IP, DNS, DHCP).

Responsibilities

• Troubleshoot hardware and software issues.
• Manage and prioritise support tickets using support tools.
• Install and configure software, operating systems, and new hardware.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Diagnosing hardware problems

Diagnosing software problems

Understanding of Windows

Understanding of macOS

Basic networking knowledge

Tools

Jira

ServiceNow

Zendesk

Active Directory

Job description

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We are supporting a global leader in the energy sector, providing cutting-edge solutions. They are looking for an IT Support Specialist to join the team to provide first and second line support to end users.

The Role:

• Troubleshoot hardware and software issues
• Manage and prioritise support tickets using tools like Jira, ServiceNow, or Zendesk
• Set up, modify, and remove user accounts and permissions in Active Directory
• Install and configure software, operating systems, and new hardware
• Troubleshoot basic network issues, including connectivity and printing problems

The Candidate:

• 2–3 years experience in a helpdesk or technical support role
• Strong skills in diagnosing and fixing hardware and software issues
• Good understanding of Windows and macOS operating systems
• Basic knowledge of networking (TCP/IP, DNS, DHCP)

The Package:

Base salary: up to £36,000

• Life insurance
• Dental and vision plans
• Opportunities for professional development

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.