Technical Help Desk Lead – Lifts & Escalators

Kone

Hatton

On-site

GBP 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

25 days holiday + bank holidays

Volunteering day

Company pension scheme

Private medical insurance

Bonus

EV car

Dental insurance

Development opportunities

Hybrid working

Job summary

KONE is seeking a Technical Manager to lead the Technical Help Desk in Slough, supporting lifts and escalators and coordinating with field engineers. The role focuses on developing teams, driving operational excellence, and delivering high-quality customer outcomes.

Regular visits to Heathrow Airport are expected as part of client-facing activities. The ideal candidate combines a strong technical background with leadership experience, focused on maintenance, engineering or service operations,

Qualifications

Degree in Engineering or a related technical discipline.
Experience leading technical, engineering or service-focused teams.
Strong understanding of maintenance, engineering or service operations.
Excellent analytical and problem-solving skills.
Experience driving performance via KPIs and continuous improvement.

Responsibilities

Lead, coach and develop a high-performing team of technical support specialists.
Set clear team objectives and drive continuous improvement.
Ensure timely resolution of technical enquiries from field operations.
Act as the primary escalation point for complex issues.
Oversee technical support and data processes with quality and compliance.
Analyze trends to identify opportunities for quality and performance improvements.