Technical Financial Administrator - London

Artemis Recruitment Consultants Ltd; London; On-site; GBP 60,000 - 80,000; Full time

Job description

Position: Technical Financial Administrator - London

Pay: £30k - £35k

Location: London

Date: 15/09/2023

Overview

Our client is looking for a Technical Administrator to join their wealth management firm based in the heart of London. The role will suit an experienced Technical Administrator who enjoys working autonomously in a driven and high-performing team.

Accountabilities

The role comprises, but is not restricted to:

1. Client servicing and meeting preparation:

• Prepare for and attend client meetings where requested, taking detailed written notes and following up on any administrative or technical points after the meeting.
• Use appropriate systems and processes to submit new business to providers.
• Obtain information from clients to facilitate Annual Suitability Reviews.
• Obtain literature, illustrations, and forms from providers and pre-complete basic client details.
• Prepare application forms and other documents for client signing or approval.
• Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary.
• Complete and assist with trades and portfolio rebalancing, as required.
• Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant.
• Deal with complex and technical client queries as directed by the Adviser.
• Prepare Voyant cashflow models in advance of client meetings if required by the Adviser.
• Assist the Adviser in producing comprehensive and clear suitability letters.
• Be willing and able to work to pressing deadlines, sometimes involving a level of time commitment beyond standard working hours.

Correspondence and client files:

• Ensure all client information is accurately maintained on internal systems (Salesforce), including all written and electronic communication with clients and providers, and meeting notes.
• Ensure client agreements, including fee schedules, are in place and are signed, documented, and saved to the DMS.
• Ensure electronic client files are organised and updated, and easily accessible.
• Schedule and manage follow-up tasks relating to client meetings and business submissions using Salesforce to monitor and accurately record tasks.

Compliance with FCA and company procedures:

• Ensure the team remain compliant with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential.
• Notify the Adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process.
• Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR.
• Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS.
• Record and file all relevant correspondence.

General administration:

• Organise and diarise meetings on behalf of the Adviser and team, to an annual schedule.
• Provide agendas and information requests prior to client meetings, if required.
• Assist with the production of management information, as required by central teams.
• Assist with general administration as required e.g. ad-hoc scanning and filing.
• Handle client queries in a professional and timely manner.

Experience and Qualifications

The successful candidate will:

• Have 5+ years’ experience within a relevant sector of the financial services industry, in a technical administration role, involving direct contact with high net worth clients.
• Have comprehensive experience of using Salesforce (or an equivalent system) to perform an administrative role, as well as the required product and process knowledge to carry out the role effectively.
• Have excellent IT skills, being highly proficient in the use of Microsoft Office packages. A good working knowledge of Excel will be an advantage.
• Demonstrate excellent written communication skills and a high level of attention to detail.
• Have sufficient understanding of the needs of Financial Services teams, and FCA rules and compliances, in order to effectively carry out the role.
• Relevant industry qualifications will be a distinct advantage.

Competencies

We need someone who will:

• Work to pressing deadlines, being personally resilient and able to handle the pressure of a busy team, a demanding workload and complex client needs.
• Assist the adviser team and clients in an enthusiastic and proactive manner, using organisation, time management and prioritising skills.
• Demonstrate focus and motivation in delivering an exceptional level of customer service to clients, third parties and colleagues.
• Demonstrate sound professional judgement, the ability to work well under own initiative, and a common-sense, innovative and solution-focused approach to problem-solving.
• Be punctual, presentable and professional at all times.

If you are interested in this position then please forward your CV to [e-mail].