Technical Field Services Manager

advancedtechnologyservices; Kettering; On-site; GBP 75,000 - 110,000; Full time

Job summary

ATS is a leader in Industrial Maintenance with a global footprint. We seek an experienced project manager to champion the Operating System across service delivery, lead complex initiatives from definition to implementation, and coordinate multiple projects with direct and indirect resources.

The role requires strong technical understanding of manufacturing environments, supervisory leadership, and the ability to manage budgets over $2M while engaging with technicians, site leadership, and

Qualifications

• Bachelor’s degree in business/engineering/ops management and 3 years in business/operational management in a related industry
• Understanding of manufacturing environments; aptitude in control systems, robotics, automation, or mechanical trades
• Demonstrated supervisory leadership
• High emotional intelligence; ability to interact with technicians, site leadership, ATS senior leadership and customers
• Hands-on technical skills and project management
• Solid financial acumen; experience managing budgets/forecasts over $2M
• Ability to write technical documents and proposals
• Travel required (30-60%).
• Desirable: maintenance management experience, experience leading managers across multiple locations, operational excellence & continuous improvement methodologies, experience with new customer integrations or startup activities

Responsibilities

• Champion the Operating System; ensure it is understood, reinforced and embedded across service delivery
• Leads complex projects from definition through implementation
• Manages multiple projects, some direct, some via assigned resources
• Designs and maintains project documentation, requirements and timelines with deliverables, goals, milestones
• Assesses and manages project resources; assigns responsibilities, sets expectations, and monitors performance for timely completion
• Manages sourcing and engagement of third-party firms for defined deliverables
• Recruits, hires and trains technical resources; evaluates performance and recommends promotions and training
• Develops and implements methods to monitor work activities, including expenditures records and progress reports
• Analyzes and resolves work problems; assists employees in solving issues
• Evaluates working environment to improve procedures, performance and service quality; suggests efficiency improvements
• Gathers technical docs (drawings, schematics, specs, parts lists) from histories and manuals; verifies parts; arranges tools/equipment
• First contact for customers and onsite resources; aligns priorities and anticipates needs
• Facilitates lessons-learned sessions and implements continuous improvements
• Accounts for revenues and expenses (labor, overtime, travel) for startup activities

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

• Acts as a champion for the Operating System, ensuring that the Operating System is fully understood, frequently reinforced and embedded across all elements of service delivery
• Leads complex projects from the beginning define phase through to implementation.
• Ability to manage multiple projects, some direct, some through other assigned project resources.
• Designs and maintains project documentation, requirements and project timeline to include scheduling project deliverables, goals, and milestones.
• Assesses and manages required project resources to include assigning responsibilities, setting expectations, and monitoring performance to ensure timely and quality project completion.
• Manages the sourcing and engagement of third party firms for the completion of work scope per project defined deliverables.
• Recruits, hires, and trains technical resources; evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. Recommends career planning, training and skills development of direct and indirect reports.
• Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities.
• Analyzes and resolves work problems or assists employees in solving work problems.
• Observes current working environment to determine operating procedure and detail, and recommends measures to improve methods, performance, and quality of or service, and suggests changes in working conditions to increase efficiency.
• Gathers relevant technical documentation such as drawings, schematics, specifications, spare parts lists from equipment histories, OEM manuals and the Knowledgebase system. Verifies the availability of parts prior to scheduling the job. Arrange for special tools and auxiliary equipment when required.
• Acts as the first point of contact for customers and onsite resources, ensuring priority alignment and proactively anticipating changing needs.
• Facilitates project lessons learned sessions and implements continuous improvements.
• Accounts for revenues & expenses (such as labor, overtime, Travel) for all startup activities.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• Bachelor's degree in business, engineering, operations management, or a related field and three years of experience with business / operational management in a related industry or an equivalent combination of education and experience.
• Strong understanding of manufacturing work environment including demonstrated capabilities in technical aptitude related to equipment control systems, robotics, automation, and/or specialisation in mechanical trades
• Demonstrated supervisory leadership ability
• High emotional intelligence quotient with ability to effectively interact with multiple stakeholders, i.e., technicians, site leadership, ATS senior leadership, and customers.
• Combination of hands‑on technical skills and project management skill
• Solid financial acumen and experience managing project budgets and forecasts (>$2M)
• Ability to write technical documents and business proposals
• Travel required (30-60%)

Desirable KSAs:

• Maintenance management experience preferred
• Experience leading managers across multiple locations preferred
• Proven experience with operational excellence & continuous improvement methodologies
• Experience with new customer integrations or startup activities

Competencies:

• Judgement and Decision Making
• Personal Discipline
• Communications
• Customer Focus
• Safety
• Business Acumen

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.