Technical Field Service Representative / Paper Process Engineer.

Harrison Scott Associates; Runcorn; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A leading company in the paper production industry is looking for a Technical Field Service Representative / Paper Process Engineer in Runcorn. The role involves managing customer relationships, conducting machine analyses, and providing technical support primarily within the UK. This flexible position allows driving time to be managed according to personal schedules, with a company car provided for travel. Candidates should have a background in process engineering and relevant industry knowledge.

Qualifications

• Knowledge of paper machines and processing required.
• Computer literacy necessary.
• Ability to perform statistical data analysis.

Responsibilities

• Managing sales/orders and fostering customer relationships.
• Conducting machine surveys on paper machines.
• Advising on machine settings for optimal performance.

Skills

Customer Relationship Management

Statistical Data Analysis

Technical Communication

Education

Process Engineering Training or Qualification

Job description

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Technical Field Service Representative / Paper Process Engineer, Runcorn

Location: Runcorn, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

652d680abdb9

Job Views:

58

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Job Title: Technical Field Service Representative / Paper Process Engineer.

Location: UK - Field and Home

Reference: GYJ3524

Contact: Telephone: [phone]

This is a Field / Home Office based role, open to candidates with a Process Engineering background in Papermaking interested in developing their career in a specialist role.

Our globally recognized client offers custom-designed parts essential for the production of paper, tissue, and cardboard. They seek to appoint a Technical Service Representative / Process Engineer to work within their busy team, acting as the link between the business and UK customers.

The role involves approximately 2 days per week working from a home office.

The working hours include driving time, and the TSR manages their own schedule, allowing flexibility to take time back when appropriate.

The successful candidate's time will mainly be spent in paper mills across the UK responding to customer needs and ensuring expectations are met.

Main duties include:

• Managing and focusing on sales/orders within a dedicated UK area, fostering good customer relationships to strengthen current and potential business links, identifying new applications for existing products, and reporting market changes and trends.
• Understanding and communicating technical and economic features of products and services, handling customer complaints positively and sales-oriented, and balancing company and customer interests.
• Carrying out machine surveys on paper machines.
• Collecting, recording, and analyzing data from paper machines statistically.
• Advising on machine settings to optimize product performance.
• Reporting customer needs and expectations to technical and sales teams, liaising between customers and the company.

Industry / Technical knowledge required:

• Knowledge of paper machines and processing, process engineering training or qualification, computer literacy, and ability to perform statistical data analysis.

Mobility requirements:

Full valid UK driving license and willingness to travel across the UK. A company car will be provided.

CVs should be submitted in MS Word format (.doc/.docx).