Technical Engineer - Service Desk to Cybersecurity Path

Revoco; Fareham; On-site; GBP 30,000 - 38,000; Full time

Job summary

Revoco is recruiting a Technical Engineer to join its growing technology and cyber-focused team in the UK. This role is suitable for someone with a background in 1st/2nd line support, service desk or MSP, offering broad hands-on exposure across technologies and cybersecurity tooling.

You will support Windows, Microsoft 365 and endpoints, deploy new solutions, and assist with infrastructure tasks while engaging directly with customers to resolve issues.

Qualifications

• Experience in a Service Desk, Technical Support or 1st/2nd Line Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Experience supporting Microsoft technologies and Windows environments.
• MSP experience would be highly advantageous.
• A genuine interest in technology and learning new skills.

Responsibilities

• Providing 1st and 2nd Line technical support
• Managing and resolving tickets through a service management platform
• Supporting Windows, Microsoft 365 and endpoint environments
• Setting up, configuring and deploying new solutions
• Assisting with infrastructure and networking tasks
• Supporting security and cyber-related technologies
• Working directly with customers and users to resolve issues
• Getting involved in project delivery and technical improvements

Skills

Service Desk

1st/2nd Line

Troubleshooting

Microsoft technologies

Customer-facing

Job description

Revoco is recruiting a Technical Engineer to join its growing technology and cyber-focused team in the UK. This role is suitable for someone with a background in 1st/2nd line support, service desk or MSP, offering broad hands-on exposure across technologies and cybersecurity tooling.

You will support Windows, Microsoft 365 and endpoints, deploy new solutions, and assist with infrastructure tasks while engaging directly with customers to resolve issues.