Service Desk Analyst

Revoco; Fareham; On-site; GBP 30,000 - 38,000; Full time

Job summary

Revoco is recruiting a Technical Engineer to join its growing technology and cyber-focused team in the UK. This role is suitable for someone with a background in 1st/2nd line support, service desk or MSP, offering broad hands-on exposure across technologies and cybersecurity tooling.

You will support Windows, Microsoft 365 and endpoints, deploy new solutions, and assist with infrastructure tasks while engaging directly with customers to resolve issues.

Qualifications

• Experience in a Service Desk, Technical Support or 1st/2nd Line Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Experience supporting Microsoft technologies and Windows environments.
• MSP experience would be highly advantageous.
• A genuine interest in technology and learning new skills.

Responsibilities

• Providing 1st and 2nd Line technical support
• Managing and resolving tickets through a service management platform
• Supporting Windows, Microsoft 365 and endpoint environments
• Setting up, configuring and deploying new solutions
• Assisting with infrastructure and networking tasks
• Supporting security and cyber-related technologies
• Working directly with customers and users to resolve issues
• Getting involved in project delivery and technical improvements

Skills

Service Desk

1st/2nd Line

Troubleshooting

Microsoft technologies

Customer-facing

Job description

Technical Engineer / Service Desk / 1st & 2nd Line

*Must be eligible for SC Clearance (lived in the UK for the last 5 years as minimum) with the right to work in the UK.

We're recruiting for a growing technology and cyber-focused business looking to hire a Technical Engineer to join its close-knit technical team.

This is an excellent opportunity for someone with a 1st/2nd Line Support, Service Desk or MSP background who wants exposure to a much broader technical environment and is interested in developing a career within the cybersecurity sector.

This isn't a highly specialised cyber security role. Instead, you'll gain hands-on experience across a wide range of technologies, supporting both internal and external customers, working on projects, helping deploy new solutions, and learning cyber security tooling along the way.

What You’ll Be Doing

• Providing 1st and 2nd Line technical support
• Managing and resolving tickets through a service management platform
• Supporting Windows, Microsoft 365 and endpoint environments
• Setting up, configuring and deploying new solutions
• Assisting with infrastructure and networking tasks
• Supporting security and cyber-related technologies
• Working directly with customers and users to resolve issues
• Getting involved in project delivery and technical improvements

What We’re Looking For

• Experience in a Service Desk, Technical Support or 1st/2nd Line Support role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing abilities
• Experience supporting Microsoft technologies and Windows environments
• MSP experience would be highly advantageous
• A genuine interest in technology and learning new skills

Why Apply?

• Great entry point into the cybersecurity industry
• Exposure to a wide variety of technologies rather than a narrow support role
• Small team with a flat structure and plenty of responsibility
• Opportunity to develop skills across support, infrastructure, networking, projects and cyber tooling
• Training and long-term career development available

If you're looking for a role that will accelerate your technical development and provide a pathway into cyber security, we'd love to hear from you.