Technical Development Manager

UK Health Security Agency; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national health organization in the UK is seeking a Technical Operations Lead for the Personal Dosimetry Service. The role involves leading technical operations, managing emergency responses, and ensuring high standards of quality and compliance. The ideal candidate will have a Level 6 scientific qualification and experience in managing technical teams in a customer-focused environment. Strong communication, analytical, and risk management skills are essential. Apply now to join a critical service in ensuring safety and readiness for radiological incidents.

Qualifications

• Experience managing a small technical team in a customer-oriented commercial environment.
• Experience with ISO/IEC 17025 accreditation, laboratory audits, and quality procedures.
• Ability to analyse complex scientific and operational problems and provide sound decisions.

Responsibilities

• Lead the development and maintenance of PDS technical capability.
• Manage capital equipment acquisitions and supplier contracts.
• Negotiate with suppliers on purchases and support contracts.

Skills

Customer care skills

Communication skills

Risk assessment

Resource management

Analytical skills

Education

Level 6 scientific qualification (bachelor’s degree)

Job description

The Personal Dosimetry Service (PDS) is a commercial, HSE‑approved service that measures the ionising radiation dose delivered to over 5,500 UK and overseas employers. The post holder will lead the technical operations and emergency response capability of the service, ensuring reliable delivery to customers and maintaining readiness for potential radiation incidents.

Responsibilities

• Lead the development and maintenance of PDS technical capability for routine business and emergency response.
• Assess current technical capability and propose actions to meet routine and emergency requirements.
• Manage capital equipment, acquisitions and supplier contracts, ensuring business justifications and procurement liaison.
• Negotiate with suppliers on purchases and support contracts, and plan routine and emergency response supplies valued over £500,000.
• Plan forward technical improvements, conduct audits and improve quality procedures, including ISO/IEC 17025 accreditation.
• Lead and participate in RCCE emergency response exercises, training staff and ensuring liaison across UKHSA departments and external agencies.
• Manage two teams: Technical Operations Manager and Dosemeter Logistics & Operations.
• Exercise PDS emergency response plans, evaluate risks to routine business and provide senior audit leadership.
• Develop and review procedures (Manuals & SOPs) for QMS compliance and HSE approval.

Qualifications

• Level 6 scientific qualification (bachelor’s degree) or equivalent experience.
• Experience managing a small technical team in a customer‑orientated commercial environment.
• Experience with ISO/IEC 17025 accreditation, laboratory audits and quality procedures.
• Strong customer care skills, communication and relationship building (written & verbal).
• Ability to analyse complex scientific and operational problems and provide sound decisions.
• Excellent prioritising, risk assessment and resource management skills.
• Experience delivering formal lectures/training at scientific meetings is desirable.
• Counter‑Terrorism Check security clearance (CTC) required before appointment.

EEO Statement

UKHSA is an equal opportunity employer. Everyone Matters. We promote equality of opportunity and actively encourage applications from all groups, including those currently under‑represented in our workforce.