Technical Deployer

Trane Supply; Cumbernauld; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Pension plan

Healthcare

Life insurance

Wellbeing platform

Job summary

Trane Supply는 영국 전역에서 고객 현장을 기반으로 하는 Technical Deployer를 찾습니다. 이 역할은 기술적 현장 지식과 고객 서비스 능력을 활용하여 고객 경험을 향상시키고 영업 기회를 촉진하는 중요한 포지션입니다.

현장 기반으로 근무하며, 기술 지원 및 설치·유지보수 작업에서 고객과 내부 팀 간의 원활한 소통을 담당합니다. UK 전역 순환 출장 가능하며, 시스템 진단 및 문제 해결에 능숙한 분을 선호합니다.

Qualifications

• HVAC 분야의 기술자 지식(전기 및 기계적 이해 포함) 보유 우대.
• 고객 서비스를 통한 만족도 관리 경험 우대.
• 현장 방문을 통한 기술 지원 및 설치 경험 우대.

Responsibilities

• 고객 사이트 방문에 맞춘 기술자 배치 계획 수립 및 실행.
• 고객과 내부 팀 간의 긴밀한 커뮤니케이션으로 매출 기회 창출.
• 현장 작업 중 시스템 진단 및 문제 해결 지원.
• 서비스/대여 부서와의 협업으로 원활한 운영 보조.
• CRM 및 운영 시스템에 관련 정보 정확히 전달 및 기록.

Skills

HVAC 지식

현장 설치/서비스

고객 서비스

의사소통 능력

문제 해결 능력

Tools

MS Office Suite

진단 소프트웨어

CRM 시스템

Job description

## Technical Deployer지원: 현장 기반: 업무는 고객 현장에서 수행됩니다.: 컴버놀드, 노스 링컨셔: 풀타임: 오늘 공고: JR-18043우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요? 더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 기반: 업무는 고객 현장에서 수행됩니다.**Position Overview:**The Technical Deployer plays a crucial role in enhancing customer experience and driving sales opportunities whilst providing exceptional customer service and technical support and is a national role in the UK. This position requires a blend of technical field based or sales knowledge, customer service expertise, and strong communication skills to effectively support both customers and internal teams. The role also involves continuous process improvement and collaboration with cross-functional teams to maximize sales potential and productivity.**Key Responsibilities:****Customer and Technical:*** Proactive Planning and Allocation: Efficiently plan and allocate technicians to customer site visits based on their skill sets, project work, installations, decommissioning and breakdowns subject to the service or hire business assigned to.* A proactive approach to dealing with high volume workload across the UK to meet the needs of the customer whilst providing technical support to technicians.* Ensure work orders are processed timely, to technicians for the needs of the customer.* Attend when required customer sites to carry out technical work or support technicians on customer jobs.* Build and maintain strong relationships with customers, acting as a trusted point of contact.* Collaboration with Rental, Sales, and Operations Team: Establish strong communication channels to share key customer insights.* Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.* On request the ability to diagnose system problems when installing, servicing products and equipment on assigned projects and may be required to be on customer site visits.**Internal Controls and Administration:*** Establish and maintain strong communication channels with the sales, hire, marketing, operations and Backoffice teams.* Proven experience in service or field-based technician role will be an advantage.* Able to demonstrate and apply projects, building specifications and designs* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences* Effective communication skills* Analytical thinking and problem-solving abilities.* Proficiency in using, Apps, diagnostic software, and MS Office Suite.* Identify areas for improvement in capturing sales opportunities during customer care interactions.* Conduct qualitative and quantitative analysis of customer care interactions to measure the effectiveness of probing techniques and identify opportunities for improvement.* Ensure accurate transfer of all relevant information for follow-up via the Customer Relationship Management (CRM) systems and other operational systems.* Reporting and Analysis: Generate regular reports.* Act as a technical support troubleshooter and follow internal procedures and regulations* Assist service/hire desk teams and customer care teams with administration tasks during peak times.Skills and Capabilities:* Proven technical, electrical and mechanical knowledge in HVAC as a technician, controls or Sales Engineer adopting quality customer care experience* Customer Service Knowledge: Strong understanding of customer service principles and fulfilment.* Knowledge of HVAC products in the industry an advantage* Excellent interpersonal skills to build and maintain customer relationships.* Effective communication and negotiation skills.* Strong analytical thinking and problem-solving abilities.* Proficiency in using customer service software, CRM systems, and MS Office Suite. Field Service time and attendance Systems are an advantage.* Strong people skills with a positive mindset.* Ability to work with minimal supervision.* Right to work in the UK* UK Driver Licence* Able to travel across the UK and prepared to work out of hours on call subject to rota* Health and Safety Knowledge: Knowledge of health and safety regulations* F-gas is an advantage**You can look forward to:*** Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.* A fast-paced working environment* An excellent working culture and community* A structured induction plan with continued learning and development.* A key role where you can make a direct contribution to our business.*Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.*