Technical Deployer

Oyster Recruitment Ltd; Basingstoke; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private medical

Bonus

Death in service

Enhanced pension

Additional holidays

Career progression

Job summary

Oyster Recruitment Ltd is seeking a Technical Deployer to shape customer service delivery across the UK. You will plan and allocate technicians, provide technical support, and ensure the right skills are matched to each job. This pivotal role requires strong HVAC expertise and a customer-focused mindset.

Join a leading HVAC team and contribute to high standards of service. The role offers progression opportunities and a competitive benefits package, reflecting the importance of your technical

Qualifications

• Proven technical knowledge in HVAC, electrical or mechanical.
• Experience in a technician, controls or sales engineer role.
• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Plan and allocate technicians to customer sites UK-wide.
• Provide technical support and guidance to field technicians.
• Manage a high volume of project and service work orders.
• Build and maintain strong, lasting customer relationships.
• Attend customer sites to provide technical support or work.
• Collaborate with sales, hire, and operations teams.
• Diagnose system problems during installation and servicing.
• Generate reports and analyse customer interaction data.

Skills

HVAC knowledge

Electrical knowledge

Mechanical knowledge

Customer service

Communication

Analytical

Independent work

Driving licence

Job description

Our client, a renowned industry leader in creating innovative climate solutions is looking for a skilled Technical Deployer to join their team.

This is an excellent opportunity to use your technical HVAC knowledge in a pivotal planning and support role, shaping customer service delivery across the country. You will be central to our client's UK operations, proactively planning and allocating technicians to customer sites for a variety of work. Your technical expertise will ensure the right skills are deployed for every job, contributing directly to the company's success and high standards of customer service.

On offer: Competitive base salary of up to £40,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.

Responsibilities:

• Plan and allocate technicians to customer sites UK-wide.
• Provide technical support and guidance to field technicians.
• Manage a high volume of project and service work orders.
• Build and maintain strong, lasting customer relationships.
• Attend customer sites to provide technical support or work.
• Collaborate with sales, hire, and operations teams.
• Diagnose system problems during installation and servicing.
• Generate reports and analyse customer interaction data.

Who They’re Looking For:

• Proven technical knowledge in HVAC, electrical or mechanical.
• Experience in a technician, controls or sales engineer role.
• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Right to work in the UK – essential.
• Full UK driving licence – desirable.
• F-gas certification is an advantage.

If you have the technical knowledge, drive and passion for delivering exceptional service, this is the role for you. Don’t miss the chance to join a leading HVAC team!