Customer Services Coordinator

Trane Supply; Basingstoke; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare

Life insurance

Wellbeing platforms

Job summary

Trane Technologies in Basingstoke, Hampshire, is seeking a Customer Services Coordinator to provide exceptional customer care and support. You will schedule service technicians, coordinate customer needs, and drive productivity and satisfaction across service operations.

The role requires strong communication, invoicing knowledge, and proficiency in MS Office and Inspire systems. This is an on-site position with a fast-paced environment and structured induction for development.

Qualifications

• Proven experience in a customer care or service support role.
• Excellent interpersonal skills with the ability to motivate technicians to deliver customer experiences.
• Proficiency in using customer service software and MS Office Suite.

Responsibilities

• Provide exceptional customer service and support to customers and technicians.
• Schedule technician workload for Planned Preventative Maintenance (PPM), breakdowns, warranty work, hire and commissioning.
• Build and maintain strong relationships with customers as a trusted point of contact.
• Collaborate with Service, Sales and Operations to share key customer insights and improve processes.
• Ensure invoices are processed timely within approved limits.

Skills

Customer service

Communication skills

Problem solving

MS Office

Tools

MS Office Suite

Inspire systems

Job description

## Customer Services Coordinator지원: 현장 근무(5일): 베이싱스토크, 햄프셔: 풀타임: 오늘 공고: JR-16562우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요? 더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 근무(5일)**Position Overview:**The Customer Services Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.**Key Responsibilities:****Customer and Technician Support:*** A proactive approach on dealing with high volume incoming calls.* Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.* Build and maintain strong relationships with customers, acting as a trusted point of contact.* Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.* Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.* Reporting and Analysis: Generate regular reports on completed invoiced work orders.* Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.* Support service technicians and ensure appropriate team cover across regional service desk at peak times.* Communications with supervisors, technician, and customers on updates and to drive continuous improvement.**Internal Controls and Administration:*** Proven experience in a customer care or service support role.* Strong knowledge of customer service principles.* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences* Effective communication skills* Knowledge of processing invoices and Purchase Orders within levels of authority limits* Analytical thinking and problem-solving abilities.* Proficiency in using customer service software, and MS Office Suite.**Skills and Capabilities:*** Knowledge of manufacturing industry an advantage* People and communication skills with a positive mindset* Able to work with minimal supervision.* Proficient in using Microsoft Office Suite.* Knowledge of Inspire systems, however, training can be given.* Right to Work status confirmed for Country of application.**You can look forward to:*** Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.* A fast-paced working environment* An excellent working culture and community* A structured induction plan with continued learning and development.* A key role where you can make a direct contribution to our business.*Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.*