Technical Delivery RAN Acceptance into Service

BT plc; Manchester; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Online private GP

Paid carers leave

Maternity/paternity/adoption leave

Discounted BT products

Pension scheme

Holiday purchase scheme

Job summary

BT plc is seeking a technically skilled professional for the Technical Delivery RAN Acceptance into Service role in Manchester. The job blends desk-based technical support with hands-on field engineering across RAN and Transmission services, including remote configuration and fault diagnosis, and site-based CSG installations.

You will adapt to changing priorities, support trials and Acceptance into Service activities, and collaborate with senior engineers and AIS teams on go-live approvals.

Qualifications

• Relevant experience in telecoms, network support or field engineering.
• Hands-on on-site and remote technical support; willingness to develop across both.
• Able to follow technical instructions and troubleshoot methodically.

Responsibilities

• Carry out approved remote RAN configuration, checks and routine fault diagnosis.
• Undertake on-site field work including CSG installations, fault fixes and other RAN/Transmission site work.
• Move between remote and field assignments as planned by MMC planning or delivery lead.
• Follow work instructions and change controls; check site access, permits and equipment.
• Complete assigned tests, record results and support trials, pilots and early-life checks.
• Diagnose routine faults and take corrective action; escalate complex issues as needed.
• Keep job records and configuration details accurate; suggest procedural updates when gaps identified.
• Work with desk teams, field colleagues and suppliers to resolve issues and provide progress updates.

Skills

RAN knowledge

Transmission services

Field engineering

On-site & remote support

Troubleshooting

Tools

CSG equipment

Network testing

Job description

Job Description

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Job Details

Job Title: Technical Delivery RAN Acceptance into Service

Req ID: 63588

Job Function: Business Operations

Posting Start Date: 09/11/2026

Posting End Date: 18/11/2026

Division: UK Business

Job Location: GBR-Manchester-New Bailey

Advertised Salary: £36,705.00

Job Req ID: 63588

Posting Date: 09/11/2026

Function: Business Operations

Location: Manchester

Salary: £36,705

About the role

You will work within the MMC, combining desk-based technical support with hands‑on field engineering across RAN and Transmission services. Your work will include remote configuration and fault diagnosis, alongside CSG installation, fault fixes and other agreed site activities.

Your assignment may change by day or week as project priorities and operational demand change. This flexible role helps the MMC respond to urgent work, make effective use of engineering capacity and maintain reliable service delivery.

You will take responsibility for your assigned tasks, follow approved procedures and work within your training and authorisations. You will also support trials, testing and Acceptance into Service (AiS) activity. Senior engineers and the relevant delivery or service leads will provide specialist guidance and retain responsibility for design approval, formal acceptance and go-live decisions.

What you will be doing (Role Accountabilities)

• Carry out approved remote RAN configuration, checks and routine fault diagnosis using agreed tools and procedures.
• Undertake onsite field work including CSG installations, fault fixes and other assigned RAN or Transmission site work within your competence and authorisations.
• Move between remote and field assignments as agreed with the MMC planning or delivery lead, keeping progress and availability up to date.
• Follow work instructions and change controls. Check site access, permits and required equipment before starting work.
• Complete assigned tests, record results and support trials, pilots and early-life checks under the guidance of the relevant technical lead.
• Diagnose routine faults, take corrective action within agreed procedures and escalated complex issues or service risks promptly.
• Keep job records, configuration details and handover evidence accurate. Suggest updates to procedures when you identify gaps.
• Work with desk teams, field colleagues and suppliers to resolve assigned issues and provide clear progress updates.
• Follow engineering and health and safety requirements, complete required risk checks and stop or escalated unsafe work. Undertake rooftop or work-at-height tasks only when trained and authorised.
• Build skills across remote and field activities through agreed training and buddy support, and contribute practical improvement ideas.
• Create MOPs, SOWs , working alongside the Acceptance Into Service (AIS) teams.

Essential skills/experience:

• Relevant experience in telecoms, network support or field engineering, with a working understanding of RAN or Transmission services.
• Practical, hands‑on experience in on‑site and remote technical support, field installation and maintenance with the willingness to develop capability across both.
• Ability to follow technical instructions, carry out routine checks and troubleshoot methodically, recognising when to seek specialist help.

Desirable skills/experience:

• Clear communication skills and the ability to maintain accurate job records, test results and handover information.
• Good organisation and the flexibility to manage assigned work as priorities change, while keeping colleagues informed.
• A responsible approach to safety, service quality and working within approved procedures and authorisations.
• Must be able to travel to assigned sites and exchanges and work in both desk-based and field environments.
• Experience with CSG equipment, RAN configuration, network testing or service acceptance is desirable. Relevant training and buddy support will form part of the agreed development plan.
• Proven ability to deliver high-quality training and coaching within the relevant technical field, ensuring others develop the required skills, knowledge and competence.

Our package:

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

• Access to an online private GP 24/6 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalisedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.