Technical Delivery Manager (Observability)

NTT America, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Learning & Development opportunities

Job summary

NTT DATA UK & Ireland seeks a senior leader to own a two-phase enterprise observability service, guiding backlog work with an offshore team while shaping a strategic platform road map. From April 2027 you’ll implement and migrate the estate, then transition it into run.

You’ll need real monitoring/SRE chops, not a hands-on PM, to credibly challenge designs and estimates with technical stakeholders. You’ll manage architecture and engineering teams, own RAID, and ensure delivery predictability,

Qualifications

• Technical depth with hands-on background in monitoring, infrastructure or SRE engineering.
• 10+ years in technology roles with 3+ leading monitoring or observability services or transformations.
• Managed services delivery with governance, reporting and quality expectations.
• Credible with senior client technical stakeholders in an advisory role.

Responsibilities

• Service leadership: Own delivery across both phases, from the enhancements backlog through to the build, the migration waves and the transition into run.
• Trusted advisor: Shape the roadmap with client stakeholders, covering consolidation direction, coverage priorities and event management design.
• Backlog and demand: Run the enhancements and onboarding backlog.
• Service quality: Own reporting, governance and improvement, tracking alert quality trends, coverage health and delivery predictability.
• Team delivery: Coordinate a team of architects and engineers. You will also own RAID and cross-workstream dependencies.

Skills

Technical depth

Service leadership

Service delivery

Client-facing

Tools

Dynatrace

Datadog

OpenTelemetry

Job description

The team you\'ll be working with:

You will lead an enterprise observability service across two phases. Initially you will run the current Dynatrace platform\'s maintenance and enhancements backlog with an offshore pod, while shaping the roadmap for a new strategic platform as a trusted advisor. From April 2027 you will deliver that platform\'s implementation and the estate migration, then transition it into run. This is not a generalist PM role. You are not expected to be hands-on, but you do need to have lived the technology: enough monitoring or SRE background to know what makes migrations slip and alert quality decay, to run a credible backlog, and to earn the trust of the client\'s technical stakeholders.

What you\'ll be doing:

Key Responsibilities

• Service leadership: Own delivery across both phases, from the enhancements backlog through to the build, the migration waves and the transition into run.




• Trusted advisor: Shape the roadmap with client stakeholders, covering consolidation direction, coverage priorities and event management design.




• Backlog and demand: Run the enhancements and onboarding backlog




• Service quality: Own reporting, governance and improvement, tracking alert quality trends, coverage health and delivery predictability.




• Team delivery: Coordinate a team of architects and engineers. You will also own RAID and cross-workstream dependencies.

What experience you\'ll bring:

Essential

• Technical depth: Prior hands-on background in monitoring, infrastructure or SRE engineering. Candidates who have only managed this kind of work are not the profile. You need a working understanding of APM, telemetry, alerting and event-to-incident design, enough to challenge designs and estimates credibly.




• Service leadership: 10+ years in technology roles, including 3+ leading monitoring or observability services or transformations.




• Service delivery: Managed services with contractual quality expectations, covering backlog-driven delivery, reporting and governance.




• Client-facing: Credible with senior client technical stakeholders in an advisory role.

Nice to Have

• Migration delivery: Estate-wide monitoring migration or onboarding in waves, with application-owner engagement.




• Dynatrace: Direct Dynatrace experience of any generation, with the current SaaS platform preferred.




• Extras: ITIL or event management design, and distributed onshore, nearshore and offshore delivery.

Technologies & Tools

The service\'s technical foundation (working knowledge expected):

• Observability platform: Dynatrace or Datadog.




• Data ingest: OpenPipeline for parsing, masking, routing and bucket or retention assignment across logs, metrics, traces and events.




• Monitoring-as-code: Terraform provider, delivered through Git-based workflows and GitHub Actions.




• Automation: Workflows and AppEngine, with Site Reliability Guardian for SLO-based gates.




• Instrumentation: OpenTelemetry, and OneAgent including the Operator for Kubernetes.




• Service integration: ServiceNow for event-to-incident flow and CMDB enrichment.




• Estate: A hybrid estate spanning AWS, Azure and on-premises.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we\'ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.