Observability Architect

NTT America, Inc.; Greater London; Híbrido; GBP 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Learning & development

Descripción de la vacante

NTT DATA UK & Ireland is seeking an experienced Observability Architect to lead the technical direction of an enterprise observability service. You will work with client architects to define target architecture for a new platform and guide a pod maintaining the current Dynatrace setup.

From April 2027 you will shape the monitoring strategy, data retention, ingest pipelines and alerting philosophy, ensuring design authority and hands-on leadership for the engineering team.

Formación

• 10+ years in infrastructure, SRE or monitoring engineering with leadership in observability.
• Deep Dynatrace expertise at enterprise scale anchoring the team.
• OpenTelemetry-based instrumentation standard design and rollout.
• Ability to define instrumentation standards, alerting philosophy and data retention.

Responsabilidades

• Define the observability strategy and target architecture with client architects.
• Lead the pod handling configuration, enhancement and alert-quality work.
• Own the design of the new platform: tenancy, data retention and telemetry ingest.
• Set OpenTelemetry standards and onboarding patterns for apps and Kubernetes.
• Define SLOs, alerting, and ServiceNow event pipeline integration.

Conocimientos

Observability architecture

Dynatrace depth

OpenTelemetry architecture

Design leadership

Toolchain rationalisation

As-code discipline

Herramientas

Dynatrace

Datadog

OpenTelemetry

Terraform

Kubernetes

ServiceNow

GitHub Actions

Descripción del empleo

The team you'll be working with:

You will lead the technical direction of an enterprise observability service, working as a trusted advisor alongside the client's architects. In the first phase you will guide a small pod maintaining and enhancing the current Dynatrace platform, while defining the target architecture for a new strategic platform with the client. From April 2027 you will lead the technical strategy and design of the new monitoring and observability platform, covering data retention and access design, ingest and telemetry pipeline architecture, instrumentation standards, alerting philosophy and event management design. You hold the design authority and the technical quality of everything built to it, and you guide the team's skills development.

What you'll be doing:

Key Responsibilities

• Technical strategy: Define the observability strategy and target architecture together with the client's architects, acting as a trusted advisor from day one.

• Current-platform leadership: Guide the pod's configuration, enhancement and alert-quality work, and use what you learn there to shape the target design.

• New platform architecture: Own the design of the new platform: tenancy and access, data retention, telemetry ingest and processing, and coverage standards.

• Instrumentation standards: Define the OpenTelemetry-based standards and onboarding patterns that application teams follow, including Kubernetes through the Dynatrace Operator.

• Alerting and event design: Set the alerting and AI-assisted diagnostics strategy and the SLO patterns, and design the ServiceNow event pipeline covering enrichment, correlation, event-to-incident rules and CMDB alignment.

• Implementation assurance: Lead the engineering team technically, direct the monitoring-as-code approach, and assure the handover into ongoing support.

What experience you'll bring:

Essential

• Observability architecture: 10+ years in infrastructure, SRE or monitoring engineering, including 4+ in observability architecture or lead roles.

• Dynatrace depth: Strong hands‑on Dynatrace at enterprise scale. This role anchors the team's skills, so deep platform command matters more than anything else on this list.

• OpenTelemetry architecture: Designing observability on OpenTelemetry as the instrumentation standard, with telemetry generation, ingestion, processing, correlation and visualisation kept as separate layers so the platform can change without re‑engineering the estate. Vendor‑neutral collection and routing matter as much as the platform itself.

• Design leadership: Able to define instrumentation standards, alerting philosophy, data retention and access design, and event-to-incident integration with ITSM, and to defend those decisions with senior client stakeholders.

• Toolchain rationalisation: Integrating and optimising observability toolchains and replacing legacy monitoring tools, working toward a single pane of glass across a hybrid estate.

• As‑code discipline: Managing monitoring configuration as code with CI/CD, including access models and the protection of sensitive telemetry.

Nice to Have

• Breadth across tier‑one platforms: Architecture experience on a second major observability platform such as Datadog, Splunk Observability Cloud, New Relic or Elastic.

• Greenfield implementation: A completed greenfield or major re‑platform Dynatrace build. Deep migration and adoption experience is an equally good route in.

• Monitoring‑as‑code tooling: Monaco or the Dynatrace Terraform provider, and Site Reliability Guardian for SLO‑based gates.

• Event management: ServiceNow event integration design, and defining OpenTelemetry standards.

• Practice background: Legacy monitoring consolidation, and SRE practice such as error budgets and SLO adoption.

Technologies & Tools

The platform's technical foundation:

• Observability platform: Dynatrace and/or Datadog

• Data ingest: OpenPipeline for parsing, masking, routing and bucket or retention assignment across logs, metrics, traces and events.

• Monitoring‑as‑code: Terraform provider, delivered through Git‑based workflows and GitHub Actions.

• Automation: Workflows and AppEngine, with Site Reliability Guardian for SLO‑based gates.

• Instrumentation: OpenTelemetry, and OneAgent including the Operator for Kubernetes.

• Service integration: ServiceNow for event-to-incident flow and CMDB enrichment.

• Estate: A hybrid estate spanning AWS, Azure and on‑premises.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co‑innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.