Technical Delivery Manager (Observability)

NTT DATA UK Ltd.; City of Westminster; On-site; GBP 85,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Learning and Development opportunities

Tailored employee benefits

Job summary

NTT DATA UK Ltd. is seeking an experienced technology leader to own delivery across multiple phases, shaping roadmaps with client stakeholders and overseeing migration, run, and improvements.

You will drive observability strategies, ensure governance and alert quality, and coordinate architects and engineers across cross-workstream tasks. The role requires 10+ years in tech, with 3+ years leading monitoring or observability initiatives, plus practical SRE engineering depth in APM, telemetry, and

Qualifications

• 10+ years in technology roles with 3+ leading monitoring or observability services or transformations.
• Working understanding of APM, telemetry, alerting and event-to-incident design.
• Experience coordinating architects and engineers across multi-cloud environments.

Responsibilities

• Own delivery across both phases from backlog to build, migration, and run.
• Shape the roadmap with client stakeholders and manage event management design.
• Own governance, reporting, and improvement including alert quality and delivery predictability.
• Coordinate a team of architects and engineers overseeing cross-workstream dependencies.

Skills

Service leadership

Client-facing

Monitoring/observability

SRE engineering

Tools

Dynatrace

Datadog

OpenTelemetry

Kubernetes

Terraform

GitHub Actions

OpenPipeline

ServiceNow

Job description

Responsibilities

• Service leadership: Own delivery across both phases, from the enhancements backlog through to the build, the migration waves and the transition into run.
• Trusted advisor: Shape the roadmap with client stakeholders, covering consolidation direction, coverage priorities and event management design.
• Backlog and demand: Run the enhancements and onboarding backlog
• Service quality: Own reporting, governance and improvement, tracking alert quality trends, coverage health and delivery predictability.
• Team delivery: Coordinate a team of architects and engineers. You will also own RAID and cross-workstream dependencies., Observability platform: Dynatrace or Datadog.
• Data ingest: OpenPipeline for parsing, masking, routing and bucket or retention assignment across logs, metrics, traces and events.
• Monitoring-as-code: Terraform provider, delivered through Git-based workflows and GitHub Actions.
• Automation: Workflows and AppEngine, with Site Reliability Guardian for SLO-based gates.
• Instrumentation: OpenTelemetry, and OneAgent including the Operator for Kubernetes.
• Service integration: ServiceNow for event-to-incident flow and CMDB enrichment.
• Estate: A hybrid estate spanning AWS, Azure and on-premises.
• Technical depth: Prior hands-on background in monitoring, infrastructure or SRE engineering. Candidates who have only managed this kind of work are not the profile. You need a working understanding of APM, telemetry, alerting and event-to-incident design, enough to challenge designs and estimates credibly.
• Service leadership: 10+ years in technology roles, including 3+ leading monitoring or observability services or transformations.
• Service delivery: Managed services with contractual quality expectations, covering backlog-driven delivery, reporting and governance.
• Client-facing: Credible with senior client technical stakeholders in an advisory role.

Benefits

• We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
• Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
• We also offer the opportunity to have flexible work options.

Equal Opportunity

We are an equal opportunities employer.

We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices.

We are committed to creating a diverse and inclusive workforce.

We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.

In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role.

If you require any reasonable adjustments during the recruitment process, please let us know.

Join us in building a truly diverse and empowered team.

Nice to Have

• Migration delivery: Estate-wide monitoring migration or onboarding in waves, with application-owner engagement.
• Dynatrace: Direct Dynatrace experience of any generation, with the current SaaS platform preferred.
• Extras: ITIL or event management design, and distributed onshore, nearshore and offshore delivery.

About NTT DATA

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow., "Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.