Technical Customer Engineer (m/f/d)

TN United Kingdom; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in precision dispensing and fluid management is seeking a motivated Technical Customer Engineer. This role offers the chance to work in a dynamic environment, providing expertise during the sales process and supporting customers both remotely and on-site. You'll be involved in installation, maintenance, and troubleshooting of advanced systems, ensuring customer satisfaction and operational excellence. With a commitment to diversity and inclusion, this company values your contributions and offers growth opportunities alongside a flexible work schedule. If you are passionate about innovative solutions, this is the perfect opportunity for you.

Benefits

Flexible Work Schedule

Comprehensive Benefits

Growth Opportunities

Qualifications

• 5-10 years of practical experience as a Field Service Engineer/Technician.
• Advanced knowledge of mechanical, electrical, and hydraulic systems.
• Ability to read technical drawings and diagrams.

Responsibilities

• Install and commission Nordson systems at customer locations.
• Perform preventive maintenance and repairs on equipment.
• Conduct customer training for systems and applications.

Skills

Field Service Engineering

Mechanical Systems

Electrical Systems

Hydraulic Systems

Technical Reporting

PLC Systems

Customer Service

Communication Skills

Education

Associate’s Degree in Mechatronics

Tools

MS Office

SAP

Job description

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Client:

Nordson Corporation

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Job Category:

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EU work permit required:

Yes

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Job Reference:

85117a3280ef

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Nordson Product Assembly, a global leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in United Kingdom. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

Provide expertise during the sales process about the company's products and services to internal employees (e.g., sales, technicians, engineers, etc.) and customers. Provide support remotely or at customer sites.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

• Perform installation and commissioning of Nordson systems
• Perform preventive maintenance and on-demand repair of Nordson equipment
• Instruct customers in the use of Nordson equipment
• Troubleshoot PA-specific technology, including fault analysis in customer processes
• Conduct customer tests in collaboration with sales and application technology in PA lab and at customer sites
• Participate in stagings (verification of customer specifications, application and system tests, determination of process parameters)
• Prepare and submit administrative and technical reports promptly
• Advise on new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
• Interface with Aftermarket and Sales teams and PA EMEA Customer Project Engineers to support and maximize sales opportunities of Nordson PA systems, spare parts, and maintenance contracts
• Conduct customer training for systems and applications in English and local languages
• Collaborate on exhibitions, open-houses, and similar events

Skills and Qualifications

• At minimum, an Associate’s Degree in a mechatronics discipline or equivalent, with ideally over 5-10 years of practical experience as a Field Service Engineer/Technician
• Advanced knowledge of mechanical, electrical, and hydraulic systems
• Ability to read and understand technical drawings, hydraulic/pneumatic, and wiring diagrams
• Preferably knowledge of PLC systems and interfaces
• Experience with instrumentation, tools, and equipment used in installation, service, and maintenance
• Proficiency in creating administrative and technical reports using MS Office and SAP
• Customer- and service-oriented mindset
• Independent, solution-oriented working style
• Good communication and presentation skills
• Excellent organizational skills
• Willingness to take responsibility, resilience, and flexibility
• Willingness to travel and valid driver’s license

Travel

Willingness to travel.

We offer a flexible work schedule, comprehensive benefits, and growth opportunities.

About Nordson Product Assembly

Nordson Product Assembly specializes in precision dispensing and fluid management, serving markets like automotive, electronics, and more. Join us to bring innovative solutions to life in a supportive, dynamic environment. We value diversity and are committed to an inclusive workplace.

Interested?

If you are passionate about advanced inspection and testing solutions and want to contribute to an inclusive workplace, please apply online with your CV.