Technical Customer Engineer

ZipRecruiter; Manchester; Remote; GBP 41,000; Full time

Job summary

An established industry player is seeking a skilled Technical Customer Engineer to provide exceptional technical support across multiple locations. This role offers the chance to work independently, ensuring seamless installations and maintenance while collaborating with internal teams to enhance customer experiences. With a competitive salary and bonus structure, alongside a fully expensed company car, this position promises both career progression and a rewarding work environment. If you are passionate about engineering and customer service, this opportunity is perfect for you.

Benefits

Performance-based bonus

Overtime pay at 1.5x hourly rate

Fully expensed company car

Flexible working hours

Career progression opportunities

Qualifications

• 5+ years of experience in Field Service or Technical Support roles.
• Strong knowledge of electrical and hydraulic systems.

Responsibilities

• Installation and commissioning of specialist systems at customer sites.
• Performing preventive maintenance and troubleshooting on demand.

Skills

Troubleshooting

Problem-solving

Electrical system knowledge

Hydraulic system knowledge

Customer-facing skills

Education

Associate's degree in Mechatronics

Equivalent in Electrical or Mechanical Engineering

Tools

Technical drawings interpretation

Wiring diagrams

Pneumatic schematics

Job description

Job Description

Technical Customer Engineer

Location: Covering Manchester, Leeds, Birmingham - Home-Based

Salary: Up to £41,000 per annum + Bonus

Are you a skilled Technical Customer Engineer with a strong electrical background and experience in installation, servicing, and customer support? Do you thrive in a field-based environment, working across multiple locations with a high level of autonomy? If so, we want to hear from you.

The Role:

As a Technical Customer Engineer, you will be responsible for providing technical support to customers, carrying out installations, maintenance, and troubleshooting across the UK. You will work closely with internal sales and engineering teams, ensuring seamless customer experiences while maximizing product efficiency.

Key Responsibilities:

1. Installation and commissioning of specialist systems at customer sites
2. Performing preventive maintenance, repairs, and troubleshooting on demand
3. Training customers on equipment operation and best practices
4. Conducting on-site tests and supporting application engineering
5. Collaborating with sales teams to identify new opportunities and upsell service contracts
6. Assisting in exhibitions, open houses, and customer demonstrations

What We Are Looking For:

1. Associate's degree or equivalent in Mechatronics, Electrical, or Mechanical Engineering
2. Five or more years of hands-on experience in a Field Service or Technical Support role
3. Strong Electrical and Hydraulic system knowledge
4. Ability to read and interpret technical drawings, wiring diagrams, and pneumatic schematics
5. Familiarity with industrial automation
6. Excellent troubleshooting and problem-solving skills
7. Exceptional communication and customer-facing skills
8. Full UK driving licence and willingness to travel

What's in It for You:

1. Competitive salary with a performance-based bonus of up to 15%
2. Overtime paid at 1.5 times hourly rate for weekends and special assignments
3. Additional four hours at 1.5 times hourly rate for overnight stays
4. Fully expensed company car with private use
5. Flexible working hours
6. Career progression opportunities within a global organisation

If you are a highly motivated engineer looking for a challenging and rewarding role, click "Apply Now".