Technical, Controls & Assurance - Quality, Controls & Regulatory Specialist

People's Partnership; Crawley; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous pension contributions 14%

Real living wage

Income protection & CI cover

Healthcare for employees

Parental and adoption leave

Learning & development opportunities

Travel season ticket loans

Onsite gym

Ride-to-Work scheme

Volunteering days

Job summary

People's Partnership in Crawley is seeking a Quality, Controls & Regulatory Specialist to strengthen first line assurance across the business. You will perform design and operating effectiveness reviews, lead QA sampling, and facilitate calibration sessions to drive consistency and quality.

You will identify risks, support RCSA maintenance, and partner with risk, assurance, and operational teams to raise control maturity. A hybrid arrangement and strong benefits package are offered.

Qualifications

• Experience in control testing, including design and operating effectiveness assessments.
• Solid understanding of risk and control frameworks, including the Three Lines Model.
• Ability to execute testing with accuracy, objectivity, and a disciplined assurance mindset.
• Strong analytical and data evaluation skills, including root cause analysis.

Responsibilities

• Perform design effectiveness reviews across operational processes.
• Conduct operating effectiveness testing using sampling and evidence validation.
• Facilitate calibration sessions to ensure consistent QA standards.
• Provide structured, real-time feedback to Team Leaders.
• Promote strong 1st line risk and control practices.
• Support RCSA maintenance and alignment.
• Build strong collaborative relationships across operational, risk, and assurance teams.
• Communicate findings effectively.

Skills

Control testing

Design & operating effectiveness

Risk & control frameworks

Root cause analysis

Data analysis

Job description

Quality, Controls & Regulatory Specialist

About People's Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

Join a dynamic and fast-paced function where you’ll play a key role in strengthening operational excellence. As a Quality, Controls & Regulatory Specialist, you’ll deliver high-impact first line assurance across the business, combining control testing, quality assurance, attestation, and calibration into a truly multi-skilled role. You’ll conduct thorough design and operating effectiveness reviews, lead structured QA sampling, and facilitate calibration sessions that drive consistency and quality. Using a sharp, analytical lens, you’ll provide real-time, evidence-based insights, ensuring controls are robust, compliant, and fit for purpose. Your expertise will help identify risks, uncover opportunities for improvement, and support teams in elevating control maturity and performance. With a strong focus on continuous improvement, training, and capability building, you’ll be instrumental in enhancing operational resilience and shaping a culture of quality and accountability.

• Perform design effectiveness reviews across operational processes.
• Conduct operating effectiveness testing using sampling and evidence validation.
• Facilitate calibration sessions to ensure consistent QA standards.
• Provide structured, real-time feedback to Team Leaders.
• Promote strong 1st line risk and control practices.
• Support RCSA maintenance and alignment.
• Build strong collaborative relationships across operational, risk, and assurance teams.
• Communicate findings effectively.

What we’re looking for:

• Experience in control testing, including design and operating effectiveness assessments.
• Solid understanding of risk and control frameworks, including the Three Lines Model and internal control concepts.
• Ability to execute testing with accuracy, objectivity, and a disciplined assurance mindset.
• Strong analytical and data evaluation skills, including root cause analysis.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café at our Crawley offices
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".