Quality, Controls & Regulatory Specialist

People's Partnership; Crawley; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous pension contributions (up to

Volunteering days

Social clubs and events

Income protection

Death in service insurance

Parental and adoption leave

Travel season ticket loans

Job summary

People’s Partnership in the United Kingdom seeks a Quality, Controls & Regulatory Specialist to deliver robust first-line assurance across operational processes. You will conduct design effectiveness and operating effectiveness testing, deliver QA sampling, run calibration sessions, and provide evidence-based insights to strengthen controls.

Working in a flexible, hybrid environment, you’ll collaborate with risk owners, produce clear reports, and support governance of regulatory, risk and policy

Qualifications

• Strong experience in control testing, including design and operating effectiveness assessments is needed.
• Solid understanding of risk and control frameworks, including the Three Lines Model and internal control concepts.
• Ability to execute testing with accuracy, objectivity, and a disciplined assurance mindset.
• Strong analytical and data evaluation skills, including root cause analysis.
• Excellent communication skills, able to summarise complex findings clearly for different audiences.
• Awareness of assurance documentation including test scripts, walkthroughs, and formal reports.
• High attention to detail and strong organisational discipline.
• Experience in Financial Services, pensions knowledge beneficial but not mandatory.
• Experience working within a controls or assurance function.

Responsibilities

• Perform design effectiveness reviews across operational processes.
• Conduct operating effectiveness testing using sampling and evidence validation.
• Proactively challenge the design and ongoing relevance of frameworks, identifying areas where activity should evolve.
• Deliver QA sampling and transactional quality checks across end-to-end processes.
• Maintain assurance documentation including scripts, walkthroughs and working papers.
• Produce high-quality assurance reports with insights, findings and recommendations.
• Promote strong 1st line risk and control practices.
• Facilitate calibration sessions to ensure consistent QA standards.

Skills

Control testing

Risk & control frameworks

Analytical skills

Root cause analysis

Communication skills

Assurance documentation

Attention to detail

Financial Services experience

Job description

Quality, Controls & Regulatory Specialist

Salary Up To £40,000

Full Time

About People’s Partnership:

At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What we’re looking for:

• Strong experience in control testing, including design and operating effectiveness assessments is needed.
• Solid understanding of risk and control frameworks, including the Three Lines Model and internal control concepts.
• Ability to execute testing with accuracy, objectivity, and a disciplined assurance mindset.
• Strong analytical and data evaluation skills, including root cause analysis.
• Excellent communication skills, able to summarise complex findings clearly for different audiences.
• Awareness of assurance documentation including test scripts, walkthroughs, and formal reports.
• High attention to detail and strong organisational discipline.
• Experience in Financial Services, pensions knowledge beneficial but not mandatory.
• Experience working within a controls or assurance function.

What you'll be doing:

The Quality, Controls & Regulatory Specialist is responsible for delivering robust 1st line operational assurance, combining control testing, quality assurance (QA), attestation activity, and calibration responsibilities into a multi-skilled role.

You will conduct comprehensive design effectiveness (DE) and operating effectiveness (OE) testing, delivers structured QA sampling, runs calibration sessions, and provide real-time operational feedback. You will assess whether controls and quality standards are effectively designed, operating as intended, and aligned to regulatory, risk and policy requirements.

You provide independent, evidence-based assurance across operational processes, identify weaknesses or emerging risks, recommend improvements, and support control owners and operational teams in strengthening control maturity and overall quality.

How you’ll help:

• Perform design effectiveness reviews across operational processes.
• Conduct operating effectiveness testing using sampling and evidence validation.
• Proactively challenge the design and ongoing relevance of frameworks,

identifying areas where activity should evolve.

• Deliver QA sampling and transactional quality checks across end-to-end processes.
• Maintain assurance documentation including scripts, walkthroughs and working papers.
• Produce high-quality assurance reports with insights, findings and recommendations.
• Promote strong 1st line risk and control practices.
• Facilitate calibration sessions to ensure consistent QA standards.
• Support governance of TPR-aligned processes, breaches, and reporting expectations.

What you can expect from us:

• Exceptional work-life balance
• Learning & development opportunities and study support
• Generous pension contributions with an employer contribution of up to 14%
• Volunteering days and charity payroll giving
• Social clubs and events
• Income protection, critical illness cover & death in service insurance
• Parental and adoption leave
• Travel season ticket loans

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best you.