Product Owner- Identity & Verification

People's Partnership; Crawley; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous pension up to 14%

Real living wage

Income protection

Healthcare

Parental and adoption leave

Travel season ticket loans

Onsite gym

Ride-to-Work scheme

Volunteering days

Job summary

People's Partnership in Crawley is seeking a Product Owner for Identity Verification to translate business needs into delivery-ready product requirements and prioritised roadmaps. You will work with SMEs, Tech, Design and Operations to shape features and ensure value delivery.

You will drive discovery, balance regulatory and customer needs, and lead backlog prioritisation with an expert view on accessibility and design.

Qualifications

• Experience with identity verification and biometric solutions.
• Experience in financial services or regulated industries.
• Experience with service design or customer experience design.
• Experience as a Product Owner in Agile delivery teams.
• Experience prioritising product backlogs by business value and constraints.
• Proven ability to manage competing priorities and stakeholders.
• Strong experience with Azure DevOps, Miro and Figma.
• Experience analysing product performance with Google Analytics and Content Square.
• Familiarity with accessibility standards and inclusive design.
• CSPO/PSPO or equivalent Agile certification.

Responsibilities

• Translate business objectives into clear, prioritised product requirements.
• Lead discovery, definition and delivery of roadmap initiatives with cross-functional teams.
• Balance customer, business, technical and regulatory needs to deliver outcomes.
• Maintain a prioritised backlog and facilitate Agile ceremonies.
• Collaborate with SMEs, Technology, Design and Operations to translate needs into delivery-ready solutions.
• Define user journeys, stories and acceptance criteria for technical delivery.
• Shape solution designs with UX, Design and Engineering teams.
• Monitor product performance and stakeholder feedback for continuous improvement.
• Ensure accessibility, UX quality and operational impact are considered in delivery.
• Lead refinements, sprint reviews and product demonstrations to stakeholders.

Skills

Identity verification

Biometric solutions

Agile software delivery

Backlog management

Stakeholder management

Service design

Accessibility standards

Inclusive design

Certification: CSPO/PSPO

Web analytics insights

Tools

Azure DevOps

Miro

Figma

Google Analytics

Content Square

Job description

Product Owner (Identity Verification)

About People's Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

The Product Owner is responsible for translating business objectives into clear, prioritised and actionable product requirements, ensuring the successful delivery of the digital product roadmap through a cross-functional Agile team.

Working closely with the Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes.

Acting as the key link between business stakeholders and delivery teams, the Product Owner works with SMEs, Technology, Design and Operations teams to understand requirements, challenge assumptions and translate business needs into delivery-ready solutions. Strong technical knowledge and confidence working with delivery teams are essential.

The Product Owner owns and maintains a prioritised backlog, facilitates workshops and Agile ceremonies, manages risks and dependencies, and ensures delivery teams have the information needed to succeed. They use customer insight, data and stakeholder feedback to inform decisions and deliver measurable customer and business value.

• Collaborate with Product Managers and key stakeholders to shape, refine and maintain a product roadmap that supports strategic business objectives.
• Own the successful delivery of roadmap initiatives, translating strategic priorities into clear, actionable outcomes for the delivery team.
• Lead the discovery phase for new features, working with stakeholders and delivery teams to understand business problems, customer needs and opportunities for improvement. Using service design to explore solution options and challenge assumptions to ensure the right problems are being solved.
• Own, maintain and prioritise the product backlog, ensuring work is aligned to roadmap objectives, business priorities and team capacity.
• Working alongside Business Analysts, own the translation of business and customer needs into clearly defined requirements, user journeys, user stories and acceptance criteria that are ready for technical delivery.
• Work closely with UX, Design and Engineering teams to shape and refine solution designs, ensuring proposed solutions are customer-centric, technically feasible and aligned to business objectives.
• Develop and maintain a deep understanding of customer journeys, operational processes and pain points to identify opportunities for continuous improvement.
• Monitor product performance, customer feedback and operational insights, identifying opportunities for continuous improvement, optimisation and informing feature design and prioritisation.
• Ensure proposed solutions appropriately consider accessibility, customer experience, operational impact, risk, compliance and technical constraints before entering delivery.
• Lead refinement, sprint review and product demonstrations, effectively communicating delivered outcomes and upcoming priorities to stakeholders.

What we're looking for:

• Experience working with identity verification and biometric solutions.
• Experience working within financial services or another heavily regulated industry.
• Evidenced experience using service design or other customer experience design methodologies.
• Experience working as a Product Owner, or equivalent role, within Agile software delivery teams.
• Experience owning and managing product backlogs, prioritising work based on business value, technical constraints and delivery capacity.
• Proven ability to manage competing priorities and stakeholder expectations.
• Strong experience working with Azure Dev Ops, Miro, Figma.
• Strong Experience of product analysis using Google Analytics & Content Square to gather insights into product performance.
• Experience working with accessibility standards and inclusive design practices.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO) or equivalent Agile certification.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leaveLearning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café at our Crawley offices
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".