Technical Consultant

TN United Kingdom; Wokingham; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Technical Consultant to help shape the future of supply chain solutions. This role involves designing and implementing technical solutions, collaborating with various departments, and ensuring high customer satisfaction. With a blend of on-site and remote work, the position offers a dynamic environment where your problem-solving skills and technical expertise will shine. Join a team that values innovation and creativity, and make a significant impact in delivering top-notch services to clients while developing your career in a supportive atmosphere.

Qualifications

• 2-3 years in a technology environment with strong SQL and Windows Server knowledge.
• Ability to assess client needs and provide creative solutions.

Responsibilities

• Design solutions for customer requirements and manage project activities.
• Provide third level technical support and ensure customer satisfaction.

Skills

Problem Solving

Communication Skills

SQL Management

Technical Presentation

Customer Relationship Management

Time Management

Self-Motivation

Technical Troubleshooting

Education

Associate's Degree

Tools

Microsoft SQL Server

Windows Server

Microsoft Azure

AWS

Job description

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A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

Role Description:

The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a part of a larger project team. She/he performs the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.

To ensure the clients' and Company's needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Customer Success and Operations.

A Technical Consultant is performing tasks within a specific domain of expertise. A consultant is developing in most competency dimensions and work in different roles on different projects in a specific domain.

Responsibilities:

1. Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
2. Assist in scope definition, requirements analysis, functional/technical design.
3. Assist in the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
4. Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
5. Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
6. Create and execute user acceptance testing materials.
7. Assist in labeling process and solution consulting.
8. Proactively communicate statuses to Project Manager including identifying potential roadblocks.
9. Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
10. Provide third level technical support on-site and remotely.
11. Ensure a high level of customer satisfaction through the effective delivery of services.
12. Instill trustworthy and resourceful relationship between clients, partners and Loftware.

Required Qualifications:

1. Associate’s degree or equivalent along with 2-3 years in a technology environment.
2. Travel (up to 20%) is required.
3. Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
4. Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
5. SQL Server 2016 and above database creation and management.
6. Windows Server 2016 and above management (IIS, Active Directory).
7. Mobile application development experience is a plus.
8. Experience with cloud platforms and technologies such as Microsoft Azure or AWS is a plus.
9. Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
10. Excellent problem solving, troubleshooting, organization, and time management skills.
11. Solid communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
12. Solid planning and customer relationship skills.
13. Thorough in preparing user interface documentation.
14. Ability to maintain professional relationships with customers and co-workers.
15. Ability to work reliably with some supervision of a senior consultant.
16. Make technical presentations and demonstrate how a product will meet client needs.
17. Provide basic and advanced solution training. Develop and deliver training material.
18. Solid organizational skills including attention to detail and multi-tasking skills.
19. Ability to learn new technology through self-study.
20. Fluent in English language. German, Italian, Spanish or French language is a plus.

Soft Skills:

1. Tenacious, intelligent, and entrepreneurial in nature.
2. Good written and verbal communication skills.
3. Able to build trust and rapport quickly.
4. Competitive drive and determination.
5. Strong technical skills.
6. Strong problem-solving skills.
7. Self-starter with a strong work ethic.
8. Must be able to grasp technical concepts quickly.
9. Driven to create value in a growing organization.
10. Commitment to ensure customer deadlines are met.