Technical Support Engineer (Football)

Aston Villa Football Club Limited - Admin; Bodymoor Heath; On-site; GBP 45,000 - 65,000; Full time

Job summary

Aston Villa Football Club Limited - Admin is seeking a Technical Support Engineer to join the Technology Team at Bodymoor Heath Training Ground. You will deliver end-user IT support, manage Microsoft 365 and device management, and help keep critical systems available for football operations, including the Academy and Women’s team.

Based primarily at Bodymoor Heath, you will handle incidents and service requests, work with Windows and Apple devices, and participate in projects while maintaining

Qualifications

• Experience delivering IT support in a Service Desk or end-user environment.
• Strong knowledge of Microsoft 365, endpoint devices and identity management.
• Familiarity with ITIL principles and ITSM processes.

Responsibilities

• Provide responsive IT support for end-user technology and services.
• Manage incidents and requests through to resolution for Windows and Apple environments.
• Support Microsoft 365, device management and networking in a fast-paced setting.

Skills

Microsoft 365

Entra ID

Active Directory

Windows devices

Intune

Networking basics

ITIL

Tools

Microsoft 365

Intune

Entra ID

Active Directory

Job description

Department

Technology Team

Hours of Work

Full Time (with flexibility to work evenings, weekends and matchdays as and when required)

Contract Type

Permanent

Salary

Attractive Renumeration Package

Location

Bodymoor Heath Training Ground

Closing Date

Sunday 8 November 2026

About the Department

The Department Our Technology team plays a vital role in supporting every area of the Club, providing the systems, infrastructure and innovation that help drive performance on and off the pitch. From supporting matchday operations and elite sporting environments to enhancing the experiences of supporters, partners and colleagues, the team delivers reliable, secure and forward-thinking technology solutions across the Club. As the Club continues to grow and invest in its digital capabilities, we are looking to expand our Technology team with a number of exciting opportunities across different specialisms. This is a unique chance to play a key role in shaping the future of technology at the Club.

The Role

Working as a Technical Support Engineer, you will support the day-to-day operation of end-user technology and IT services and play a key role in delivering reliable, high-quality IT support to the Club’s football operations, with a primary focus on the Academy and Women’s team. Acting as a trusted technology partner to players, coaches and support staff, you will ensure that critical systems, devices and services remain available and effective in a fast-paced, high-performance environment.

You will provide responsive technical support across Microsoft 365, end-user devices, collaboration tools, identity and access management, networking and workplace technology, taking ownership of incidents and service requests through to resolution. Supporting both Windows and Apple environments, you will help maintain secure, compliant and well-managed technology services while delivering an excellent user experience.

Based primarily at Bodymoor Heath, you will act as a key point of contact for football staff, providing discreet and time-sensitive support during training, match preparation and day-to-day operations. You will also contribute to technology projects, service improvements, knowledge sharing and documentation, while working collaboratively with the wider Technology team and providing additional support to the Men’s First Team when required.

The Person

We are looking for a customer-focused and proactive IT professional with experience in a Service Desk, technical support or end-user technology environment. You will have a good understanding of Microsoft 365, endpoint technologies, identity and access management, and common networking concepts, alongside a passion for delivering excellent support and developing your technical expertise.

Utilising excellent communication and problem-solving skills, you will be able to explain technical concepts to non-technical users, effectively prioritise competing demands and work independently within a busy operational environment.

You will possess a good working knowledge of Microsoft 365, Entra ID, Active Directory, Windows devices, mobile technology and endpoint management platforms such as Microsoft Intune. An understanding of ITIL principles and IT Service Management processes is essential, alongside knowledge of endpoint security, user access management and common networking technologies.

You must be able to work flexibly as the role requires working matchdays, evenings and weekends as and when required. You must also hold a full, UK driving licence and have the ability to travel between Club sites.

Right to Close Vacancy Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, see Aston Villa Football Club | The official club website | AVFC - Safeguarding.