Technical Client Liaison for Test Services

BTTG®; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

BTTG® in Leeds is seeking an organised administrator to provide administrative and customer support within a fire testing and textile testing environment, acting as a liaison between clients and laboratory teams. Responsibilities include handling enquiries, processing test requests and quotations, coordinating sample submissions, and maintaining accurate records.

The role requires strong organisation, attention to detail, and effective communication to ensure timely delivery of services and high

Qualifications

• Relevant science degree or equivalent with 3 years in a technical environment.
• Experience with quality systems is beneficial.
• Interest in textiles and construction products.
• Strong written English and MS Office skills.
• Ability to work independently or in a team.

Responsibilities

• Manage enquiries: respond to client emails, log enquiries, upload test results.
• Prepare and issue quotations to clients.
• Perform technical review (Contract Review) of test submissions.
• Handle incoming calls and transfer messages.
• Post - incoming/outgoing; Receiving deliveries.
• Prepare and send samples for external testing.
• Book in jobs and prepare paperwork.
• Sales Order creation using SAGE.
• Create purchase orders.
• Typing reports and scanning job cards to Manchester.
• Greeting visitors/contractors, meeting room preparation and hosting.
• General ad hoc administrative tasks.

Skills

Client communication

Organised

Multitasking

Written English

MS Office

Education

Science degree or equivalent

Tools

Sage

Job description

BTTG® in Leeds is seeking an organised administrator to provide administrative and customer support within a fire testing and textile testing environment, acting as a liaison between clients and laboratory teams. Responsibilities include handling enquiries, processing test requests and quotations, coordinating sample submissions, and maintaining accurate records.

The role requires strong organisation, attention to detail, and effective communication to ensure timely delivery of services and high