Technical Claims Handler

Davies Group; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector, Davies Group is seeking a dedicated Claims Handler for its Motor Claims team. This hybrid role requires excellent communication skills and a proven track record in managing commercial motor claims. Responsibilities include handling caseloads, maintaining service standards, and mentoring less experienced staff.

Qualifications

• Minimum 5 years claims handling experience.
• Supervisory experience is desirable.

Responsibilities

• Manage a caseload of motor claims from inception to settlement.
• Maintain data accuracy on the case management system.
• Assist in training and mentoring junior team members.

Skills

Attention to detail

Communication

Negotiation

Teamwork

Job description

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Please note, this is a hybrid role where you will need to go into the office at least one day per week .

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

· To pro-actively manage a caseload of motor claims

· Maintain accurate data on relevant case management system

· Comply with set client SLA’s

· Ensure quality service standards and productivity levels are maintained to a high standard

· Allocate new claims and set strategies

· Carry out supervisory tasks appropriate to level

· Assist with training and mentoring junior team members

· Undertake appropriate additional tasks provided by the Team Leader

· Attend Client review meetings and assist with client project work where applicable

· Build and maintain excellent relationships with Clients

Abilities And Knowledge:

· Minimum 5 years claims handling experience

· Excellent attention to detail

· Strong communication and negotiation skills

· Supervisory experience is desirable

· The ability to manage own volume workload via task management

· The ability to work as a team and independently