Technical Claims Handler

TN United Kingdom; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established international firm is seeking a Technical Claims Handler to join their Professional Indemnity team in Bristol. This role offers a hybrid working environment, allowing flexibility between office and remote work. You will manage high-value claims, ensuring a first-class experience for clients while collaborating with a supportive team. The firm provides comprehensive training and ongoing support, making it an ideal opportunity for those passionate about claims handling and customer service. Join a leading law practice and enjoy a competitive salary alongside a range of attractive benefits.

Benefits

Cycle to Work Scheme

Dental Insurance

Medical Insurance

Pension Protection

Gym Memberships

Qualifications

• Extensive experience in claims handling with technical claims knowledge.
• Strong customer service skills and ability to handle difficult situations.

Responsibilities

• Manage a technical caseload of varied professional indemnity claims.
• Investigate notifications effectively to protect insurer and insured.

Skills

Claims Handling

Customer Service Skills

Legal Knowledge

Prioritization Skills

Adaptability Skills

Education

LLB Law

GDL

ACII

CILEx

Tools

Case Management Systems

Job description

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Your newpany

Our client, a collaborative and nurturing international firm, is looking for a Technical Claims Handler to join their Professional Indemnity team in Bristol. The team manages high-value and sensitive claims for clients throughout the UK, including solicitors, surveyors, accountants, brokers, engineers, architects, and their insurers.

This role is based in our client's Bristol office (minimum of 2 days per week in the office); however, you will be able to work remotely from home part of the week, as the firm operates a hybrid working policy. You will receive full training and ongoing support.

Your new role

As a Technical Claims Handler, you will join an established and growing team that handles professional indemnity claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims, ensuring a first-class claims experience for policyholders and accurate reporting to insurers.

You will identify gaps in information and investigate notifications effectively, protecting the insurer and insured's positions. Additionally, you will have opportunities to collaborate with other Claims Handlers and Managers in training and coaching roles.

The team provides significant value to the wider law firm as an internal client through referral instructions to panel solicitors. The claims are diverse, arising from various aspects of a professional's practice, requiring rigorous and accurate assessment of cover, liability, and quantum.

What you’ll need to succeed

• Extensive experience in claims handling with technical claims knowledge and expertise.
• Thorough understanding of relevant legislation and legal frameworks, including compliance.
• Strong customer service skills, with the ability to handle difficult or demanding situations and clients.
• Excellent prioritization and adaptability skills, consistently producing high-quality work under tight deadlines.

Desirable but not essential:

• LLB Law, GDL, ACII, CILEx, or equivalent legal qualifications.
• Experience in relationship management (internal and external).
• Previous experience with case management systems.

What you’ll get in return

Joining a leading international law practice, alongside a competitive salary, you will have access to a wide range of benefits, including the Cycle to Work Scheme, dental and medical insurance, pension protection, gym memberships, and more. The firm's new offices are located in central Bristol.

What you’ll need to do now

If you're interested in this role, click 'apply now' to send an up-to-date CV, or contact Ralph Barreto at Hays Legal. If this position isn't quite right but you're seeking a new opportunity, please call us at 0117 374 6300 for a confidential career discussion.