Technical Catering Engineer Office Based

Elite Personnel; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

Onsite parking

25 days leave

Pension scheme

Training & development

Career progression

Modern workspace

Supportive management

Work-life balance

Benefits package

Job summary

Elite Personnel are recruiting for a Technical Catering Engineer (Office Based) in Birmingham. You will provide telephone-based support to diagnose faults and guide customers, arranging on-site visits where needed.

The role is mainly office-based with occasional site visits and a company vehicle is provided. Qualified Gas Safe Engineer with electrical qualifications and experience in commercial catering equipment is required.

Qualifications

• Qualified Gas Safe Engineer.
• Electrical qualifications and experience.
• Experience with commercial catering equipment.
• Strong fault-finding and diagnostic skills.
• Experience with equipment including refrigeration, cooking, and catering appliances.
• Excellent communication and customer service skills.
• Confident telephone manner.
• Good IT skills and ability to maintain accurate records.
• Full UK Driving Licence.

Responsibilities

• Taking inbound calls from customers with faults or breakdowns.
• Diagnosing issues over the telephone.
• Guiding customers through troubleshooting steps remotely.
• Arranging site visits when required.
• Occasional on-site support at customer locations.
• Maintaining accurate customer records and service information.
• Coordinating with engineers and internal teams for swift resolutions.

Skills

Fault-finding

Diagnostics

Telephone support

Customer service

IT skills

Record keeping

Education

Gas Safe Engineer

Electrical qualifications

Tools

Commercial refrigeration systems

Cooking equipment

Catering appliances

Job description

Job Description

Technical Catering Engineer (Office Based)

Birmingham

Competitive Salary + Excellent Benefits

Elite Personnel are recruiting on behalf of a growing and successful business based in Birmingham for an experienced Technical Catering Engineer to join their expanding team.

This is a fantastic opportunity for a qualified engineer who is looking to move into a predominantly office-based role whilst still utilising their technical expertise. Working within a supportive and professional environment, you will be the first point of contact for customers experiencing equipment breakdowns or service issues.

The Role

As a Technical Catering Engineer, you will provide telephone-based technical support to customers, helping to diagnose faults and resolve issues remotely wherever possible. Where a repair cannot be completed over the phone, you will arrange for an engineer to attend site.

The role is mainly office based; however, there may be occasional visits to customer sites when additional support is required. A company vehicle will be provided for any site visits.

Key Responsibilities

• Taking inbound calls from customers experiencing equipment faults or breakdowns.
• Diagnosing technical issues over the telephone.
• Guiding customers through troubleshooting procedures to resolve faults remotely.
• Determining when an engineer visit is required and arranging call-outs.
• Providing excellent customer service and technical support.
• Updating customer records and service information accurately.
• Liaising with engineers and internal departments to ensure swift resolution of issues.
• Occasionally attending customer sites to provide technical assistance when required.

What We're Looking For

• Qualified Gas Safe Engineer.
• Relevant electrical qualifications and experience.
• Previous experience working on commercial catering equipment.
• Strong fault-finding and diagnostic skills.
• Experience working with a range of equipment including:
• Commercial refrigeration systems
• Cooking equipment
• Catering appliances
• Excellent communication and customer service skills.
• Confident telephone manner.
• Good IT skills and ability to maintain accurate records.
• Full UK Driving Licence.

What's On Offer?

• Competitive salary.
• Office-based role with excellent work-life balance.
• Company vehicle provided for occasional site visits.
• Free onsite parking.
• 25 days annual leave plus Bank Holidays.
• Company pension scheme.
• Ongoing training and development.
• Supportive management team.
• Modern working environment.
• Genuine career progression opportunities.
• Additional company benefits.