Technical Business Support Analyst in London

Energy Jobline ZR; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Energy Jobline ZR invites applications for a Technical Business Support Analyst with a Global Investment bank client. You will deliver and support IT solutions across multiple business areas, ensuring operational excellence and security compliance.

The role covers Level 1–2 support for packaged and SaaS solutions, coordinating upgrades, addressing security vulnerabilities with IS, and developing scripts for data transfers and interfaces.

Qualifications

• 3+ years in a similar role.
• Strong technical skills across Windows Server, SQL databases, Unix, scripting.
• Experience with packaged and bespoke IT solutions.
• Familiarity with cloud technologies and security practices.
• Experience with financial products or systems is a plus.
• Excellent communication and time-management skills.

Responsibilities

• Provide Level 1 and Level 2 support for packaged applications and SaaS solutions.
• Coordinate issue remediation and application upgrades to maintain current supported levels.
• Engage with Information Systems Security to address vulnerabilities.
• Develop and maintain scripts for data transfers and interfaces.
• Build and maintain relationships with clients and manage service quality.
• Provide technical support for applications and incidents.
• Participate in IT projects to ensure on-time, standards-compliant delivery.

Skills

Windows Server

MS SQL Server

Oracle Database

Unix

PowerShell

Python

Cloud technologies

Vendor patch management

Job description

Job Description

We are looking for a Technical Business Support Analyst for our Global Investment bank clientwhere you will be responsible for the delivery and support of IT solutions and services across various business areas. This role is crucial in managing both packaged and bespoke IT solutions, ensuring operational excellence and security compliance.

Required Skills & Qualifications:

• Minimum of 3 years of experience in a similar role.
• Strong technical skills including Windows Server, MS SQL Server, Oracle Database, Unix, PowerShell, Python, and understanding of Cloud technologies.
• Must know applications , involves upgrades and patches from vendors
• Experience with financial products and systems is highly desirable.
• Excellent interpersonal, facilitation, and communication skills.
• Proven ability to manage time effectively and work independently with minimal supervision.

Day-to-day of the role:

• Provide Level 1 and Level 2 support for packaged applications and SaaS solutions, escalating complex issues to vendors for Level 3 support.
• Coordinate issue remediation and application upgrades to maintain current supported levels.
• Engage with Information Systems Security to address security vulnerabilities.
• Develop and maintain scripts for data transfers and application interfaces.
• Build and maintain strong relationships with clients, managing service quality and ongoing client interactions.
• Provide technical support for applications, ensuring timely and effective resolution of problems and incidents.
• Participate in IT projects, ensuring successful delivery in line with the bank’s standards